It Network Technician

Full Time Santa Ana Pueblo, NM, US

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/

Activities:

• Maintains, terminates and installs network cabling.
• Moves, installs, and upgrades network hardware, wifi, and other network infrastructure systems.
• Assists Network Administrators and Engineers in administration and support of enterprise infrastructure.
• Prepares and maintains technical records and documentation in conformance with department standards.
• Provides technical training to end users regarding infrastructure systems use and procedures.
• Conducts preventive maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impact.
• Performs regular system backups and validates them by disaster recovery testing.
• Ensures compliance of all assigned systems with applicable regulatory frameworks.
• Assists Network Engineers and Administrators in administrating network backbone infrastructure, including switches, routers, firewalls, audio-visual systems, VOIP telecommunications systems, and cabling plant.
• Performs other duties as assigned.
• Preference is given to qualified Santa Ana Tribal Members.
• Associate’s Degree in Information Technology or a related field, or equivalent combination of education, training, certification, and experience required.
• Two (2) years’ experience technical support experience in an enterprise environment preferred.
• Prior experience in a casino IT environment preferred.
• CompTIA NET+ certification required.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Strong organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem solving abilities.
• Must be a detail-oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a team player.
• Display strong verbal and written communication skills
• Proven ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to…