Technician III | Business Systems, Telecommunication, and E-Rate

Internal Posting Only

Department: Technology

Supervisor: Technology Director / Technology Supervisor

Position type: Full-time, classified support staff

General

Job Description:

The Technology Technician III (Business Systems, Telecommunications & E-Rate) administers the district's business and communication systems and manages its E-Rate program. The position serves as the iVisions administrator for Finance and Human Resources access, administers the IP phone system, manages telecommunications accounts and district cell phones, and works with the Technology Director to prepare, file, and document all E-Rate applications and reimbursements.

The Tech III also provides daily technical support and customer service to district staff, helps keep the Help Desk running efficiently, and ensures technical and administrative concerns continue moving toward resolution.

• Provide daily support to staff with OKTA logins, account access, and questions about iVisions system functionality.
• Serve as the primary point of contact for the Finance Department on access changes and account management for Finance and Human Resources staff.
• Create and configure Parallels Client accounts for new employees, granting access to the appropriate DACs based on job responsibilities.
• Resolve account-related issues and ensure staff have the access they need to perform their duties efficiently.

• Serve as the primary administrator for changes and updates to the IP phone system, including caller , voicemail PIN codes, and extension changes.
• Program and configure phones for new employees and new classrooms, including assigning Direct Inward Dialing (DID) numbers and setting the correct emergency response zone based on each phone's physical location.
• Monitor the phone system to ensure reliable operation and accurate configuration.
• Research call history, retrieve call records, and generate reports for troubleshooting, administrative needs, and inquiries.

• Manage telecommunications accounts and ensure monthly payments are completed for services such as internet access and Plain Old Telephone Service (POTS) lines.
• Maintain accurate records of telecommunications invoices, payments, and supporting documentation to answer questions and support audits and E-Rate compliance.
• Monitor district cell phone inventory and service needs.
• Coordinate the ordering, replacement, and distribution of cell phones so staff have the communication equipment they need.

• Monitor E-Rate deadlines, filing requirements, and reimbursement timelines to ensure compliance and maximize available funding.
• Work with the Technology Director to prepare, review, and submit required E-Rate forms, including Forms 470, 471, 472, and 486, within established deadlines.
• Maintain organized records of applications, supporting documentation, vendor information, invoices, payments, and correspondence with the Universal Service Administrative Company (USAC).
• Prepare and organize documentation for committee reviews and vendor selection.
• Maintain complete records to support Program Integrity Assurance (PIA) reviews and respond to USAC documentation requests and questions.
• Prepare and submit reimbursement requests and track their progress until eligible funding is received.
• Keep E-Rate documentation readily available for compliance reviews, audits, and funding inquiries.

• Provide daily technical assistance to district staff by phone, walk-in, and other support requests.
• Assist employees with login issues, account access, and general technology questions.
• Troubleshoot common technical problems and guide staff through solutions to minimize disruption to their work.
• Serve as a reliable point of contact for staff needing help with district technology systems and services.
• Prioritize and respond to support requests promptly and professionally, with a strong focus on customer service.

• Help keep the Help Desk operating efficiently and provide front-line technical support to staff and students.
• Coordinate communication between users and technicians so issues keep moving toward resolution while technicians are in the field.
• Maintain necessary equipment and supplies for the department.
• Assist with E-Rate billing and invoice matters, maintain the technology budget,…