It Help Desk Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Information Technology Full Time Santa Ana Pueblo, NM, US

2 days ago Requisition

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Responsibilities:

• Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
• Assists Systems Administrators in administration and support of enterprise applications.
• Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
• Provides technical training for end users regarding computer and application use and procedures.
• Prepares and maintains technical records and documentation in conformance to department standards.
• Performs other duties as assigned.
• Other duties as assigned.
• Preference is given to qualified Santa Ana Tribal Members.
• Associate’s degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required.
• Two (2) years of helpdesk or experience in an enterprise environment is preferred.
• Prior experience in a casino IT environment preferred.
• A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company’s choice through a payroll deduction program.
• All employees must proficiently use smartphones for company applications, email, and text.
• Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Strong organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem-solving abilities.
• Must be a detail-oriented, organized individual with the ability to multitask.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.
• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of the position, the team member is…