Associate Team Leader

Overview

At H&R Block, we believe in the power of people helping people. We strive to provide help and inspire confidence in our clients, associates, and communities, and maintain a high performing, connected culture where everyone belongs. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.

Joining us as an Associate Team Leader, you’ll support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office. You’ll begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.

We are an equal opportunity employer and celebrate diversity in the workplace.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, escalating as necessary to the Multi-Unit Team Leader and District General Manager.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Ability to work independently with minimal supervision.
• Flexible 40-hour work week with schedules based on business needs.
• High school diploma or equivalent (or higher).

Our benefit offerings support associates’ health, wellbeing, and financial wellness needs. Eligible programs include:

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k, and Employee Stock Purchase Plan (eligibility rules apply)

We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work. You will be part of an exceptional environment recognized on Best Companies lists, with colleagues who help each other grow and support one another.