Call Center Sales Representative

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, MCI has become a trusted partner in the industry.

Location: Las Cruces, NM

Job Type: Full‑Time & Part‑Time

Are you a persuasive communicator with a passion for sales? Join our team as a Call Center Sales Representative and help customers find the right solutions while achieving your sales goals.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

• Make outbound calls to potential and existing customers.
• Promote and sell products or services based on customer needs.
• Meet or exceed sales quotas and performance metrics.
• Handle objections and close sales effectively.
• Maintain accurate records of sales activities and customer interactions.
• Follow up on leads and customer inquiries.
• Stay informed about product updates and promotions.

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Strong sales and persuasion skills.
• Ability to work in a fast‑paced, target‑driven environment.
• Excellent communication and negotiation abilities.
• Previous sales or telemarketing experience is a plus.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days.
• Retirement Savings:
  Retirement savings programs where available.
• Disability Insurance:
  Short‑term disability coverage available.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Focus on internal promotions and advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Team-oriented culture fostering collaboration.
• Casual Dress Code:
  Comfortable work attire.

The job operates in a professional office environment. The employee will be largely sedentary with periods of sitting/standing while using a computer and telephone headset. Required tasks include operating a computer, phone, copier, and printer, as well as moving objects up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless it would cause undue hardship.

MCI embraces differences and maintains a work environment free from discrimination. All aspects of employment at MCI are based on merit and qualifications.

MCI helps customers address their CX and DX challenges through industry‑leading solutions, delivering exceptional experiences and driving optimal performance. MCI provides business process outsourcing, staff augmentation, contact center services, and IT services with a global presence.

Apply today to join a company that recognizes your contributions and supports your growth!