ISP Field Technician

Santo Domingo Pueblo is seeking a dependable, customer-focused ISP Field Technician to support internet services throughout the Pueblo and surrounding service areas. This hands-on position installs and troubleshoots equipment, assists customers, and maintains the infrastructure that keeps our community connected.

Our work environment has:

• Friendly staff
• Supportive work environment
• Flexibility
• And is community service driven

We offer a generous leave policy that includes vacation, holidays, and administrative days that equal up to 54 days off in a year. Affordable medical plans, health, dental, and vision. Competitive 401k retirement plan, and amenities aimed at creating a solid work/life balance.

The ISP Field Technician supports the installation, maintenance, and repair of Santo Domingo Pueblo's residential internet services and related infrastructure. This position provides technical assistance remotely and at customer homes and service locations, troubleshoots connectivity and equipment issues, and documents service requests using the UISP helpdesk system.

The Technician works with the IT team to maintain reliable internet service, respond to outages, and provide courteous customer support throughout the Pueblo and surrounding service areas. Responsibilities include rooftop equipment installation, tower climbing, and rigging following completion of required training, certification, and authorization.

• High school diploma or GED equivalent and one year of clerical experience.
• No prior ISP experience required; job-specific technical training will be provided.
• Basic knowledge of computers, hardware, software, and internet connectivity.
• Ability to use email, Microsoft Office applications, and computerized service request systems.
• Ability to follow written and verbal instructions and learn technical installation and troubleshooting procedures.
• Strong customer service, communication, and organizational skills.
• Ability to work independently within assigned responsibilities and cooperatively with a team.
• Must be willing and able to complete required tower climbing and rigging training and obtain and maintain certification.
• Must possess a valid New Mexico driver's license and maintain eligibility for coverage under Santo Domingo Pueblo's liability insurance plan.
• Must satisfactorily complete a background check and pre-employment drug screening.

Santo Domingo Pueblo exercises Indian preference in employment opportunities but otherwise supports non-discrimination on the basis of age, sex, religion, disability, color, race, or national origin, except where required by bona fide business necessity.