Customer Care Center Lead – Banking Operations
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Banking & Finance
The Care Center Manager at Ives Bank in New Milford, CT leads the daily operations of the customer care center, driving top team performance across phone, chat and digital service channels while ensuring strict adherence to state and federal banking compliance standards.
You will recruit, train and evaluate supervisors and frontline staff, monitor KPIs (AHT, FCR, abandonment, CSAT), and optimize workflows and self‑service guidance to deliver best‑in‑class customer experience.
The following opportunity is for a Customer Care Center Lead – Banking Operations with Ives Bank.
Join Ives Bank and contribute to our ongoing work.
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This posting is for the Customer Care Center Lead – Banking Operations role at Ives Bank, based in New Milford, CT, United States.
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