Customer Experience Specialist

About The Role

We have an exciting new role for a Customer Experience Specialist to join our new team in Warrington! This role is office based, hybrid working is not available.

The Customer Experience Specialist will support in driving service excellence and be the voice of our “Customer First” culture, ensuring every interaction leaves customers feeling valued and supported.

• Handle and resolve customer queries and complaints to ensure fair outcomes for the customer and the business, keeping customers informed throughout
• Provide feedback and insights to help improve processes and enhance service delivery, while producing reports to monitor performance and trends
• Collaborate across teams by working closely with Operations, Sales, and other departments to ensure seamless customer journeys
• Monitor performance through tracking KPI’s, and ensure compliance with health, safety, environmental standards in collaboration with the wider business
• Manage customer interactions across multiple channels, including Live Chat, social media, and other digital avenues.
• Utilise case management systems and support the end-to-end complaint process.

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays

To succeed in this role, you will bring the following skill set and behaviours:

• Proven experience in a customer service or support role, ideally handling complex queries
• Strong problem-solving skills with the ability to make decisions under pressure
• Excellent communication skills, both written and verbal, with a customer-centric mindset
• Ability to balance customer needs with business objectives
• Good IT skills, including MS Office and experience with CRM systems (Salesforce experience is advantageous)
• Highly organised with strong attention to detail and accuracy
• A proactive, flexible approach and willingness to learn and adapt

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.