Assistant Store Manager - Back-end Ops

Job Description

Here at KENT, we know our success is based on fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own.

Assistant Store Managers Back-End Operations are responsible for all operations within the back-end of the business, including the Lumber Yard and LBM (lumber and building materials) departments. They maintain safety standards, deliver financial results, manage merchandising, provide first‑class customer service experience, and develop their people. This role offers a competitive salary with eligibility for annual bonus incentives.

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high yard standards, ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check‑ins, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on lumber and lumber building materials (LBM).
• Analyze sales performance and implement initiatives to enhance sales growth.
• Manage fleet operations, ensuring timely and efficient delivery of products to customers. (Optional depending on store)
• Support team development through training programs and fostering a positive work environment.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations:
  Microsoft Suite applications (Excel, Word, and Outlook). Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.

• 5+ years in retail management
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and problem solving (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Knowledge of shrink and inventory control
• 21+ years of age due to forklift training requirement (previous forklift experience is an asset)

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.