Account Coordinator – Operations

Compensation: $18.00 - $25.00, based on experience and qualifications

National Facility Contractors (NFC) is a facilities services company providing maintenance, construction, and operational support to commercial clients across multiple locations.

Our success depends on effective communication, accountability, responsiveness, and consistent service execution. We are seeking a highly organized, detail-oriented, and proactive Account Coordinator – Operations to help manage daily service activities, coordinate subcontractors, and ensure client service commitments are met.

The Account Coordinator – Operations is responsible for supporting the day-to-day execution of client services, managing work orders, coordinating subcontractor activities, and ensuring services are completed accurately, efficiently, and on schedule.

This is a hands-on operational coordination position
, not simply an administrative or customer service role.

The ideal candidate thrives in a fast-paced environment, takes ownership of assigned responsibilities, communicates effectively, and can manage multiple active service requests without losing track of deadlines or details.

You will work closely with account managers, subcontractors, operations personnel, and other internal departments to ensure work is properly scheduled, dispatched, tracked, documented, and prepared for billing.

• Create, update, monitor, and manage service work orders within company operating systems.
• Coordinate scheduled maintenance, on-demand service requests, and urgent service activities.
• Track work orders from initial assignment through service completion and documentation.
• Identify service delays, missed deadlines, and operational issues requiring immediate attention.
• Ensure services are completed according to client expectations, contractual requirements, and company standards.
• Coordinate subcontractor dispatch, scheduling, and service execution.
• Communicate work order requirements, service expectations, and deadlines to vendors.
• Follow up with subcontractors to confirm service progress and completion.
• Address scheduling conflicts, missing documentation, and service-related concerns.
• Escalate vendor performance issues or service failures to management promptly.

• Serve as a central communication resource between clients, subcontractors, account managers, and internal operations teams.
• Provide timely and accurate updates regarding active work orders and service activities.
• Prioritize urgent service requests while maintaining accountability for routine assignments.
• Identify operational problems and proactively coordinate solutions.
• Support emergency service requests, weather-related events, and time-sensitive operational activities.
• Verify service completion using photographs, timestamps, service reports, and required documentation.
• Maintain accurate client, site, vendor, and work order records.
• Review vendor invoices and verify service rates against work order information.
• Ensure documentation is complete and accurate to support timely billing and payment processing.
• Assist with operational reporting, service tracking, and data accuracy.

We are looking for candidates who demonstrate the following:

• Strong organizational skills with the ability to manage multiple active assignments and competing deadlines.
• Experience coordinating operational activities, service requests, dispatching, or work order workflows.
• Excellent written and verbal communication skills.
• Strong attention to detail, follow-through, and documentation accuracy.
• Ability to identify problems, prioritize issues, and…