Product Operations Analyst

PS

Job Title:

Analyst III (CCO)
Work Place Flexibility:
Hybrid Legal Entity:
Entergy Services, LLC This position can be filled as an Analyst I – Analyst Sr. Lead depending on related experience.
**** No relocation
**** This position can be filled in New Orleans, LAThe product operations analyst is responsible for analyzing and optimizing the operational performance of the products and services. This role focuses on collecting and interpreting operational data, identifying opportunities for process improvements, creates presentations and ensuring the products and services comply with all relevant regulations and industry standards. The product operational analyst works closely with cross-functional teams to enhance the efficiency, reliability, and customer experience of the product offerings.

The primary purpose of the product operations analyst is to provide data-driven insights and recommendations to the product management team, enabling them to make informed decisions that optimize the operational performance of the utility's products and services. Operational Data Collection and Analysis:

Gather and analyze operational data related to the products and services, such as usage patterns, service reliability, maintenance activities, and resource utilization.

Identify trends, anomalies, and opportunities for operational improvements.

Process Optimization:

Evaluate the efficiency and effectiveness of the operational processes supporting the utility's products and services.

Collaborate with cross-functional teams to identify and implement process improvements that enhance product performance, customer experience, and regulatory compliance.

Asset/Resource Management:

Comprehensive inventory management, lifecycle optimization, utilization analysis, cost control, risk mitigation, compliance adherence, and data-driven reporting to support effective product asset management and strategic decision-making.

Analyze the utilization and allocation of resources (e.g., personnel, equipment, infrastructure) required to support the utility's product operations.

Provide recommendations on resource optimization to ensure efficient and cost-effective product delivery. Regulatory Compliance Monitoring:

Monitor the operational performance of the utility's products and services to ensure compliance with relevant regulations, industry standards, and internal policies.

Identify and address any operational issues that may impact regulatory compliance.

Incident and Outage Management:

Monitor the operations of the product (assets, etc.) to ensure optimal operational performance

Investigate and analyze product-related incidents, outages, and service disruptions to determine root causes and develop mitigation strategies.

Collaborate with the product management and operations teams and/or 3rd party vendors to implement corrective actions and prevent future occurrences. Reporting and Dashboarding:

Develop and maintain operational performance dashboards and reports for the product management team and other stakeholders.

Provide insights and recommendations based on the analysis of operational data.

Cross Functional

Collaboration:

Work closely with the product team, customer insights and journey, marketing, sales, and operating company customer service teams to provide data-driven insights and support product-related initiatives.

Communicate findings and recommendations and create presentations effectively to various stakeholders, including senior management.

Minimum Requirements Bachelor's Degree in technical or business-related field or equivalent work experience. Minimum experience required of the position:

Analyst I: 0-2 years of relevant professional experience

Analyst II: 2-4 years of relevant professional experience Analyst III: 4-6 years of relevant professional experience Analyst Sr: 6-8 years of relevant professional experience

Analyst Sr Lead: 8+ years of relevant professional experience

Technical

Skills:

Strong data collection, analysis, and interpretation skills, with the ability to derive meaningful insights from complex datasets.

Proficiency in using data analysis tools and software, such as Excel, SQL, and Power BI.Functional Knowledge:
Excellent communication and presentation skills, with the ability to translate complex data into actionable insights. Requires conceptual knowledge of theories, practices and procedures within a discipline. Applies general knowledge of business developed through education or experience.

Business Expertise:

Experience with utility,…