Technical Training Specialist; Developer

Job Title: Technical Training Specialist (Developer)

Work Place Flexibility: Onsite

Legal Entity: Entergy Operations, Inc.

-EOI

Note: This is an onsite role and may be based out of our offices in Clinton, MS, The Woodlands, TX, Westwego, LA or Little Rock, AR. Those outside the area would need to relocate to this opportunity. Relocation assistance is not available for this posting.

The training specialist will provide technical training and training program administration services to personnel across the Enterprise. Training services include development of training courses including e‑Learning, teaching courses, communicating with customers to define and prioritize their needs, developing plans and initiatives to meet customers' needs, supporting LMS administration and training program maintenance. Supporting data‑driven reporting and analysis specific to training program requirements and procedures.

The use of Microsoft Power BI and Learning Management Systems is a daily function to ensure the training programs are meeting the needs of the customer organizations. Responsible for the administration of all phases of Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process.

• Assess the needs of learners and create learning solutions that address business needs and support current organizational and company objectives (including but not limited to instructor‑led training, e‑learning courses, video‑based learning, hybrid learning environments, facilitator and participant guides, process documentation, job aids and coaching).
• Apply current instructional design theory, adult learning theory, and best practices to create effective learning and training opportunities.
• Apply ADDIE or other development models as required for all course development projects and maintain course history information.
• Actively solicit feedback on programs and update as needed; improve training initiatives to increase effectiveness.
• Apply evaluation models (such as Kirkpatrick's model) to assure the highest level of training effectiveness and analyze existing training delivery to determine the appropriate method for future delivery.
• Create curricula, training schedules, course assignments, reports in all relevant Learning Management Systems used by the training organization.
• Oversee, schedule, deliver, teach and/or facilitate training courses.
• Serve as a lead on large courseware development projects and possess a high degree of independence to produce quality learning programs.
• Provide timely updates and project reports as requested by department management.
• Collaborate with leadership and employees to identify curriculum needs to support continued workforce development.
• Utilize the highest level of professionalism and review/edit all produced materials to ensure they are of excellent quality and error‑free; assist team members in reviewing their materials.
• Support compliance and record‑keeping of training programs.
• Work within Microsoft Power BI: data analysis, reporting, metrics, and as required by the training organization.
• Support training self‑assessments for assigned training programs.
• Travel may be required (up to 25%).

Minimum education required of the position:

• Bachelor's degree or the equivalent experience in one of the following areas:
  Instructional Systems Design, Instructional Technology, Adult Education, or related field of study.
• Highly Preferred: Master’s Degree in one of the disciplines above.

Minimum experience required of the position:

• Tech Training Specialist: 2+ years of experience in Training, Education, Instructional Design, Instructional Technology.
• Senior Tech Training Specialist: 5+ years of experience in Training, Education, Instructional Design, Instructional Technology.
• Senior Lead Tech Training Specialist: 8+ years of experience in Training, Education, Instructional Design, Instructional Technology.

Minimum knowledge, skills and abilities required of the position:

• Independent thinker who is successful both working alone or on a team.
• Able to effectively communicate in various mediums and styles.
• Strong…