Medical Receptionist

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The medical receptionist is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, the incumbent in this role is responsible for providing the best solutions and options for our patients in support of the overall center experience. He/she plays a vital role in ensuring that all of our patients and their family members have a pleasant and memorable experience every visit and with every interaction.

The medical receptionist is accountable for precisely entering patient data and setting up accounts, and for establishing and maintaining strong professional working relationships with internal work partners.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

* patient check-in process is customer-centric and seamless. Confirms that all intake procedures, guidelines and regulations are adhered to.

* Greets and welcomes patients and families into the Center.

* Serve as first point of contact and resolution for patient issues/concerns/disputes.

* Prepares the center for patient/customer arrivals. Ensures it's clean, organized, sanitized and visually appealing.

* Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.

* Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner.

* Reviews ENS notifications and ensures patients receive follow up from their Care Team.

* Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.

* Authorized to adjust patient charts with regard to co-payments.

* Collects co-payments, reconciles charges and submits them to the Center Manager for deposit.

* Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on.

* Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline.

* Troubleshoots Dashboard, phone, and computer issues.

* Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.

KNOWLEDGE, SKILLS AND ABILITIES:

* This is an intermediate level, customer service-focused position working directly with patients and their families in one of Chen Med's medical centers

* Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques

* Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems

* Skilled in operating phones, personal computers, software and other basic IT systems

* Outstanding verbal and written communication skills

* Demonstrated strong listening skills

* Good critical thinking skills, decisive judgment and the ability to work with minimal supervision

* Ability to communicate with employees, patients and other individuals in a professional and courteous manner

* Ability to effectively perform in a fast-paced environment

* Detail-oriented to ensure accuracy of reports and data

* Friendly, professional, courteous and positive disposition

* Familiarity with Dashboard

* Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

* Ability and willingness to travel locally, regionally and nationwide up to 10% of the time

* Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

* High school diploma or equivalent education required.

* A minimum of 1 year of work experience in a medical clinic or similar environment required.

* Working knowledge of medical insurance and/or knowledge of electronic medical record highly desired.

PAY RANGE:

$14.3 - $20.42 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

We're Chen Med and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're…