Housekeeping Coordinator

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• Location:
  
  Harahan, LA
• Salary: $72,800.00–$83,200.00
• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Customer Service

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Riverfront luxury in one of America’s most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort‑style pool, and plan your own private event at our 34th‑floor observation deck boasting NOLA’s best views.

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Housekeeping team as a Housekeeping Coordinator. Team members in this role assign rooms to the Self‑Inspectors/Public Area Attendants and support the overall day‑to‑day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e‑mail/radio requests, monitoring all HotSOS requests and communicating with multiple departments to ensure completion of all guest/internal requests.

• Record every telephone/radio call in a log book/database. Handle all guest requests for the Laundry/Valet Department.
• Utilize all systems that relate to Housekeeping on a daily basis:
  Opera, Word, Golden, Excel, HotSOS, REX, and Outlook.
• Assign room assignment boards (Self Inspector Attendants) in REX or Opera.
• Organize the Housekeeping office ensuring files are updated.
• Prepare the room discrepancy report, record any issues in guest experience and rooms and inform the Housekeeping management and Engineering teams to ensure issues are resolved.

• The ability to read, write and speak English.
• The ability to speak Spanish and/or Haitian Creole is a plus, but not required.
• The ability to utilize the telephones adhering to Four Seasons standards.
• The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.
• The ability to assist Housekeeping management in administrative work as directed. The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to utilize computer systems such as HotSOS, Opera, Golden, and Microsoft Office Suite.
• Previous experience in Housekeeping preferred, but not required.

• A Rewarding Work Culture, with mentoring, training and development opportunities.
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program.
• 401k participation with a company matching program after 30 days of employment.
• Discounted Accommodations at Four Seasons Worldwide.
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras.
• Complimentary employee meals prepared by the Four Seasons Culinary Team.
• Complimentary uniforms that are laundered by our housekeeping department.
• Discounted parking near hotel.
• And much more!

• This position is a full-time role. Candidates must be able to work a minimum of 30 hours for full‑time and must be able to work Mornings, Days, evenings, nights, weekends, and holidays.

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Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ information poster please visit this website: /