American Queen Voyages – Orleans Stay Concierge American Queen Voyages

POSITION SUMMARY

The City Stay Concierge is responsible for the onsite execution of daily operations for American Queen Voyages Extended City Stay program. Extended City Stay packages are customized programs in some of our most popular ports, so we can guide guests through amazing cities before or after their voyages allowing for a full cultural immersion, unlike any other! Following training, the City Stay Concierge will work directly with the Cruise Extension in-office team to carry out assigned duties independently as an on‑site ambassador for their port.

• Set up / breakdown signage at the concierge desk or table
• Work with hotel staff to coordinate guest room check‑in and bellmen readiness for guest arrival
• Greet guests upon arrival (individually at concierge table or addressing group on arriving motorcoach)
• Ensure guests have City Stay documents and vouchers
• Answer questions about local attractions and restaurants or attractions included in their City Stay package
• Book transportation with local provider via their website
• Distribute transportation confirmations to guests
• Other duties as assigned

• You are knowledgeable about your city, local attractions, and restaurants
• You love people and are passionate about offering an amazing guest experience
• You are comfortable speaking in front of up to 50 guests, clearly communicating and setting guest expectations
• You can lift up to 10 lbs (set up signage)
• You are able to use a computer, tablet, or phone to make guest reservations

Job Type: Part‑time

Pay: $35.00 p/hr

Hours:

12:00 pm – 5:00 pm, 3:00 pm – 7:00 pm;
Weekday & Weekend availability

COVID‑19 considerations:
Covid‑19 Vaccination Required