Tech II

Detailed Description

The Tech II position at Netsync is a key technician role responsible for the installation and support of network hardware infrastructure across educational and professional environments. This hands‑on role focuses on installation and day‑to‑day operational support for one of our valued customers in the Louisiana market, ensuring the successful completion of all project deliverables.

Ideal candidates will bring proven field experience, a strong understanding of structured cabling and network equipment installations, and the ability to maintain professionalism and consistency while representing Netsync.

This is a 12‑month staff augmentation contract supporting a hospital district. The selected technician will be based at the district IT warehouse during standard business hours (9:00 AM – 5:00 PM). Each day, they will receive assignments and travel to various hospitals and clinics to complete service requests tied to active tickets. The role requires strict adherence to established standards, timely resolution of customer needs, and clear communication as the primary point of contact for service‑related matters.

• Ensure compliance with Netsync quality standards, safety procedures, and installation best practices.
• Serve as the primary customer point of contact for daily ticket assignments and ensure timely task completion.
• Act as the main POC for a 12‑month staff augmentation role supporting a major hospital district in Louisiana.
• Demonstrate experience working with UPS systems, power infrastructure, and telecom closets.
• Perform un‑racking, re‑racking, and installation of UPS devices across multiple telecom closets.
• Accurately inventory units and conduct proper testing to ensure systems are fully operational.
• Possess strong Layer 1–2 networking knowledge as a foundation for troubleshooting and support.
• Travel statewide as required to complete customer‑directed service requests.
• Configure, test, and provide support for a variety of UPS models.
• Console into switches and support Tier I–II network requests as needed.
• Participate in weekly customer meetings and document all completed tasks.
• Provide detailed daily status reports outlining work performed for the customer.
• Maintain proper use of tools, safety equipment, and compliance with ladder and job site safety protocols.
• Uphold professionalism, accountability, and a commitment to continuous improvement.

• Effective Communication: Must be able to communicate clearly and effectively with team members and supervisors.
• Follow Directions: Ability to take direction from on‑site supervisors/leads and act appropriately.
• Punctuality: Must be consistently on‑time for work. If unable to attend, must notify the designated supervisor at least one hour in advance.
• Dress Code: Must wear pants and a Netsync shirt at all times during installations.
• Driver’s License: Must possess a valid, non‑expired driver’s license.
• Background and Drug Screening: Must be able to pass a drug test and background check.
• Age Requirement: Must be 18 years or older.
• Team Player: Must be able to work collaboratively with teammates in a professional manner.
• Reliable Transportation: Must have reliable transportation to and from job sites.
• Flexible
  
  Hours:
  
  Must be able to work flexible hours, including:
  • 4 PM - 12 AM
  • 8 AM - 5 PM
• Work Hours: This job may involve long working hours with minimal breaks.
• Availability: After device cutover, day‑1 support may be required, and the individual must be available and on standby for these engagements.
• Physical Requirements: Must be able to squat, bend, and reach without limitations.
• Documentation Comprehension: Must be able to understand and follow deployment documentation as a guide for installations.
• Commute: Must be able to drive at least up to 4‑5 hour to job sites daily.
• Work Environment: Must be able to work in hot environments and endure the associated conditions.

IT Experience Required

• Racking and Stacking: Experience with the racking, stacking, and powering of switch devices.
• Port Migration: Ability to perform port migration from old devices to newly installed switches.
• Perform installation of internal…