ServiceNow - IT Operations Management; ITOM Senior Consultant - Tech Consulting

Service Now - IT Operations Management (ITOM) Senior Consultant

Location:

Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role where you’ll motivate and develop your team, establish and maintain client relationships, and grow your consulting and leadership skills.

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that are functional and enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Lead client process and design sessions and facilitate requirements workshops.
• Create high‑quality deliverables, project artifacts, and documentation.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now ITOM/CMDB process implementations.
• Analyze people, process, and technology capabilities and contribute insights to strategic roadmaps.
• Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk logs.

• A bachelor’s degree in Computer Science, Information Systems, Engineering or similar.
• 2‑4 years of relevant Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 additional Service Now certifications (e.g., Data Foundations, Discovery, Event Management, Service Mapping).
• 3+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem‑solving, teamwork, relationship building, dependability, organization.
• Experience leading and supervising teams.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Service Now ITSM, HAM or SAM certification.
• Performance analytics and reporting experience.
• Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are technically proficient, curious, and capable of navigating complex challenges. Top performers communicate effectively and build meaningful relationships with clients and colleagues.

• A comprehensive compensation and benefits package with a base salary range of $102,500 to $187,900 in the U.S., adjusted for specific regions.
• A flexible, hybrid work model encouraging team collaboration.
• A flexible vacation policy and generous paid time off, including EY Paid Holidays and other leaves.

EY accepts applications for this position on an on‑going basis. For those living in California,  for additional information.

EY focuses on high‑ethical standards and integrity, providing equal employment opportunities to all applicants. Qualified individuals with disabilities can request reasonable accommodation using the provided contact information.