ServiceNow- IT​/OT Asset Management Senior Consultant- Tech Consulting

Service Now – IT/OT Asset Management Senior Consultant – Tech Consulting (Open Location, EY)

Location:

Anywhere in the country.

At EY, we strive to shape your future by helping you succeed in a globally connected powerhouse of diverse teams and taking your career wherever you want it to go.

You will lead Service Now Transformation teams in a rapidly growing area. This client‑visible role provides opportunities to motivate and develop your team, establish and maintain new client relationships, and build a career that defines your legacy.

• Collaborate with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Design and develop user interfaces that are functional and enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Travel regularly (as needed) to meet with clients and engage stakeholders.

• Act as a workstream lead across all facets of a Service Now IT/OT Asset Management project, including design, configuration/development, testing, and deployment.
• Manage and mentor a multidisciplinary team of 3–5 resources, including offshore consultants, developers and testers.
• Provide guidance and industry leading practices for Service Now IT/OT Asset Management implementations, including how specific business objectives can be achieved through process and technology transformation.
• Analyze a company’s IT/OT Asset Management people, process and technology capabilities, recommend best practices and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Lead client process and design sessions, facilitate requirements workshops with functional and business process subject‑matter resources.
• Experience in both Waterfall and Agile delivery models, supporting planning, status reporting, budgets and risk/issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
• Typically no less than 2–4 years of relevant Service Now IT/OT Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• At least two of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – Hardware Asset Management
  • Service Now Certified Implementation Specialist – Software Asset Management
  • Service Now Certified Implementation Specialist – Data Foundations
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Implementation Specialist – Discovery.
• Service Now Certified Implementation Specialist – Vulnerability Response.
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Performance analytics and reporting experience – certifications are a plus.

We seek individuals who are not only technically proficient but also possess curiosity, strong learning desire, exceptional communication, and the ability to build meaningful relationships with clients and colleagues.

• A comprehensive compensation and benefits package, including base salary ranges and Total Rewards such as medical and dental coverage, pension and 401(k) plans, and paid time off.
• A flexible, hybrid work model, with most client‑serving roles working together in person 40–60% of the time.
• A flexible vacation policy allowing you to decide the amount of time off based on personal circumstances.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on‑going basis. For those living in California, additional information is available.

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