Executive Director, Business Relationship Management
Listed on 2025-12-01
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IT/Tech
IT Business Analyst, IT Project Manager
Title and Location
Executive Director, Business Relationship Management
VP Technology/Infrastructure
Location:
New Orleans, LA
The Executive Director for Business Relationship Management (BRM) is a leadership role responsible for managing and maintaining strong partnerships between the Information Technology department and University units. This position oversees the Business Relationship Management Office.
Required Knowledge, Skills, and Abilities- Strong background in strategic alignment, stakeholder engagement, and technology alignment.
- Proven ability to lead cross‑functional teams and influence senior leadership.
- Excellent communication, negotiation, and problem‑solving skills.
- Passion for strong service commitment and delivery.
- Demonstrated leadership, diplomacy and relationship‑building skills.
- Excellent interpersonal, verbal and written communication, and presentation skills.
- Proven problem‑solving, mediation, and negotiation skills.
- Strong overall technology foundation and understanding of the evolving landscape.
- Excellent organizational and time‑management skills; demonstrated ability to prioritize and effectively manage multiple projects simultaneously and meet established deadlines.
- Expertise in Microsoft Endpoint Manager (Intune), SCCM, JAMF, Azure AD, Windows Autopilot, and Modern Workplace solutions.
Education and/or Experience
- Bachelor's Degree in Business, Information Technology, or a related field.
- 8 years of experience in leadership, business relationship management, or a related role.
- Master’s Degree in Business, Information Technology, or a related field.
- Experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL).
- Experience in Higher Education.
- Strong understanding of business process improvement and change management.
This position is classified as "exempt, salaried" and is assigned to pay grade 28
PREM. Tulane offers a variety of options to enhance your health and well‑being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay. See our Candidate Resources to learn more about our hiring process and what to expect.
This position will close on the date it is filled.
Please note:
Depending on your role and the department in which you work, you may be expected to adhere to COVID‑19 requirements, such as vaccinations and booster shots. Click "Apply Now" to apply for this job.
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
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