DevOps Support Engineer

About Copado Copado is the leading Dev Ops platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship.  This is a highly technical support role with opportunities for rapid advancement and salary adjustment.

Copado seeks a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest-growing applications in the Salesforce ecosystem. We provide our employees with flexible working environments and competitive benefits in all of our global offices, along with the opportunity to grow with the Company.

What You'll Do Technical Support & Case Management:
Manage case queues in accordance with customer SLAs, answer complex technical questions, troubleshoot issues, and provide appropriate workarounds for the Copado platform

Customer Advocacy & Relationship Building:
Advocate for customer needs, manage expectations, and resolve issues skillfully to drive high satisfaction and long-term success

Product Expertise & Knowledge Sharing:
Develop deep technical mastery in product functionality, contribute to knowledge base articles, and assist with designing and delivering technical training

Operational Excellence & Upsell Identification:
Review support cases for troubleshooting accuracy, document and escalate issues per procedure, and identify potential product or service upsell opportunities

What We're Looking For Salesforce & Dev Ops

Experience:

1–5 years of hands-on experience in Salesforce and Customer Support or Dev Ops environments

Technical & Integration

Skills:

Proficiency with SaaS environments, Git repositories, branching strategies, hosted version control vendors, and development tools (APIs, CLI, SQL, XML, error logs)
Problem-Solving & Communication:
Strong analytical and troubleshooting skills with excellent written and verbal communication to support a global client base and engage with executive leadership

Certifications & Flexibility:
Copado Admin and Developer Certifications preferred, along with a flexible schedule to support remote/global coverage including nights and weekends as needed

Benefits

Copado offers a comprehensive benefits package, which includes:

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance
401(k) Plan Paid Time Off Wellness Perks Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.#LI-Onsite