Technical Account Manager

About Copado Copado is the leading Dev Ops platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role The Technical Account Manager (TAM) for Copado Agentia is a highly technical, strategic advisor dedicated to supporting our Success customers. We are looking for AI-first mindset individuals who are passionate about driving AI and platform adoption across customer organizations. Moving beyond the traditional scope of account management, this position requires a strong technical aptitude to provide hands-on, day-to-day guidance and establish Dev Ops and AI best practices directly with customer engineering and release management  this role, you will act as a technical partner and a true extension of the customer's delivery team.

You will work closely with global cross-functional teams, collaborating creatively to solve complex deployment and pipeline challenges and accelerate AI and platform adoption to deliver seamless customer experiences. You will leverage deep technical expertise in Copado Agentia, including both Metadata and Source Format Pipelines, to optimize release delivery, streamline branching strategies, and drive AI-driven platform workflows. You will own the full account lifecycle, drive tailored success plans, and act as the definitive technical expert to help customers scale their Dev Ops and AI programs efficiently, reduce release risk, and maximize the value of Copado tools.

What You’ll DoServe as the primary technical point of contact for Signature Success and Success+ customers, building trusted advisor relationships with release managers, senior developers, and Dev Ops leads

Conduct regular Copado Agentia platform health checks, proactively identifying gaps in pipeline configuration, branching strategy, deployment reliability, and metadata management

Provide hands-on technical guidance on Copado Source Format Pipelines and Metadata Pipelines, including commit, promote, and deploy operations, conflict resolution, and environment variable management

Guide customers through pipeline design and optimization, covering branching strategies, user story workflows, back-promotion patterns, and multi-environment release governance

Advise on Salesforce metadata management best practices, including nested metadata handling, destructive changes, profile and permission set deployments, and SFDX source format adoption

Support customers in configuring and extending Quality Gates and the Quality Integration Framework (QIF), embedding automated quality checks at every stage of the pipeline

Guide customers through Dev Ops integrations, connecting Copado pipelines with Git providers, ALM tools such as Jira, and external systems via the Actions API and Webhooks Develop and deliver tailored best practice frameworks covering pipeline architecture, deployment task automation (Apex scripts, manual tasks), data deployments, and release scheduling

Collaborate closely with Copado's internal Support, Engineering, and Product teams to escalate, triage, and resolve complex technical issues, acting as a bridge between the customer and resolution teams

Own and drive customer success plans, aligning platform capabilities to business objectives and tracking measurable outcomes such as deployment frequency, lead time, change failure rate, and release confidence

Identify risks to customer health early and proactively engage stakeholders to course-correct…