Director of Security Operations

About the job

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full‑time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal® is hiring a Director of Operations. As Director of Operations, you will report the General Manager and manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world‑class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality.

Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Caring Leadership, Client Engagement, and Operational Oversight:

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels.
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement.
• Deliver high‑quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training and response plans.
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries.

Financial Performance and Growth:

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non‑billable overtime, improving cash collections, and controlling expenses.
• Collaborate with leadership to drive organic business growth within existing client operations.

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

Qualifications (must have):

• Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high‑volume workforce environment or service industry.
• Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high‑volume workforce environment or service industry.
• High School diploma or equivalent with seven (7) years of management experience in a high‑volume workforce environment or service industry.
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Minimum of two (2) years of experience driving operational goals and metrics.
• Minimum of two (2) years of experience in successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth…