Shuttles and Transportation Manager

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The Shuttles and Transportation Manager is responsible for employee and operational management of the various transit operations including fixed shuttle lines, RIDES, and on demand. The Manager also assists and supports the Motor pool operation in the absence of the Safety Manager and the Assistant Shuttles and Transportation Manager. When needed, the Shuttles and Transportation Manager will also drive vehicles, as assigned, to ensure minimal service disruptions.

This position is classified as a Tulane essential personnel and is also in a nonsmoking environment.

Summary

The Shuttles and Transportation Manager is responsible for employee and operational management of the various transit operations including fixed shuttle lines, RIDES, and on demand. The Manager also assists and supports the Motor pool operation in the absence of the Safety Manager and the Assistant Shuttles and Transportation Manager. When needed, the Shuttles and Transportation Manager will also drive vehicles, as assigned, to ensure minimal service disruptions.

This position is classified as a Tulane essential personnel and is also in a nonsmoking environment.

Required Knowledge, Skills, And Abilities

• A valid and unrestricted (not including corrective lens needs) U.S Commercial Driver’s License (Class A, B, or
  
  C) that does not expire within 6 months of hire date and meet the Tulane University Authorized Driver Policy criteria to become authorized as a driver
• A current Department of Transportation (Use the "Apply for this Job" box below). card that does not expire within 6 months of hire date and has an expiration time period of 6 months or greater
• Ability to pass a pre-employment drug and alcohol screen
• Excellent verbal and written communication skills.
• Excellent staff management, supervisory, and leadership skills.
• Ability to respond immediately to all email, phone, and text messaging communications.
• Ability to learn departmental transportation software programs.
• Great customer service skills displaying patience and attention to detail when working with students and the driving staff.
• Excellent interpersonal skills to facilitate work with diverse individuals and organizations, and to allow effective collaboration with both colleagues and students.
• Ability to work both independently and as part of a professional decision-making team required.
• Ability and flexibility to work afternoon, evening and weekend hours when needed.
• Ability to learn Department of Transportation  such as driver Hours of Service (HOS) that are applicable to the Shuttles & Transportation operation.
• Is highly organized, can multi-task, work in a fast paced and changing environment with a sense of urgency, and has a proven ability to meet established deadlines.

Required Education And/or Experience

• High School Diploma or Equivalent
• 3 years of experience in transportation services
• 2 years of Commercial Driving history that required a CDL with a Passenger “P” endorsement.
• 1 year of supervisory experience

Preferred Qualifications

• Associate Degree in Business Administration or a related field.
• In depth geographic knowledge of the greater New Orleans area.
• Experience with conflict resolution.