Account Manager Ambassador

Location: New Philadelphia, OH

Job :1087

# of Openings:1

Location: New Philadelphia facility ( 629 Wabash Ave NW, New Philadelphia, OH 44663) ; travel required

Department: Corporate Care

Reports to: Manager of Employee Ambassadors

The Account Manager Employee Ambassador is a warm, approachable, caring professional who genuinely cares about others' well-being. As a member of Pro Via’s Corporate Care team, this position focuses on building meaningful relationships with Pro Via Account Managers and providing ongoing support for their emotional and spiritual well-being.

Because Account Managers spend significant time traveling and working away from Pro Via facilities, the Account Manager Employee Ambassador intentionally takes Corporate Care to them. This includes regular communication, individual conversations, ride-alongs, travel to regional and national meetings, and personal contact with Account Managers and their families when needs arise.

The Ambassador serves as a consistent point of connection between Account Managers and Corporate Care, helping ensure that employees who work remotely or spend significant time traveling continue to feel seen, valued, heard, and cared for.

The Account Manager Employee Ambassador is expected to consistently represent and uphold Pro Via’s Purpose, Vision, Mission, and Values while treating every employee and family member with dignity, compassion, professionalism, and respect.

Responsibilities include, but are not limited to:

Account Manager Care & Relationship Building

• Develop and maintain meaningful relationships with Account Managers throughout their assigned territories.
• Maintain regular and intentional contact with Account Managers through phone calls, text messages, virtual meetings, and in-person visits.
• Establish a consistent communication rhythm so Account Managers remain connected to Corporate Care regardless of their location.
• Provide a safe, caring, and confidential environment for Account Managers who wish to discuss personal, family, emotional, or spiritual concerns.
• Listen effectively, provide appropriate support, and help employees identify appropriate next steps and available resources.
• Provide prayer or spiritual encouragement when requested and appropriate.
• Maintain appropriate professional boundaries while providing compassionate employee care.
• Maintain strict confidentiality and follow established reporting and escalation procedures.
• Communicate with the Manager of Employee Ambassadors when guidance, additional resources, or further support is needed.

Travel & Field Support

• Travel regularly to spend time with Account Managers within their assigned territories.
• Be available for approximately 1–10 days of travel per month, depending on employee needs, meetings, scheduled ride-alongs, and Corporate Care priorities.
• Conduct scheduled ride-alongs with Account Managers to better understand their work environment, responsibilities, challenges, and opportunities.
• Use appropriate travel time with Account Managers to build relationships, listen, encourage, and provide support.
• Coordinate travel and ride-alongs in a manner that supports Account Managers without interfering with their customer responsibilities or sales objectives.
• Travel to and participate in approximately four national Account Manager meetings each year.
• Attend other regional meetings, training events, or company gatherings as requested.
• Represent Corporate Care professionally while traveling and interacting with employees, customers, and others.

Family Care & Support

• Build appropriate relationships with the families of Account Managers when opportunities arise.
• Provide care and support to Account Managers and…