PT Customer Experience Manager Job New Port Richey area,Florida USA,Retail

Join to apply for the PT Customer Experience Manager role at Michaels Stores

Store - TAMPA-NEWPORT RICHEY, FL

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

Responsibilities include:

Assist Store Manager in ensuring adherence to SOPs and company policies, ensuring compliance and accountability for store conditions and results.

Ensure all front-end policies and procedures are followed; achieve KPIs and manage team performance.

Plan and lead in-store events and activities.

Lead omnichannel processes and manage shrink and safety programs.

Assist with cash reconciliation, bank deposits, inventory processes, and onboarding of new team members.

Train, coach, and develop the customer experience team; participate in performance management.

Serve as Manager on Duty (MOD).

Interact respectfully with customers, assist with locating products, and provide solutions.

Participate in truck unloading, stocking, and cross-train in custom framing sales and production.

Lead high-quality custom framing delivery in stores without a Framing Manager.

Preferred Knowledge/Skills/Abilities:

Other duties as assigned. Retail management experience preferred.

Physical Requirements and Work Environment:

Ability to stand for long periods, move throughout the store, and perform physical tasks like bending, lifting, and reaching.
Work includes nights, weekends, and early mornings; some outdoor work and handling of glass and heat press in frame shop.

Applicants must meet legal requirements for the U.S. and have a commitment to inclusion and reasonable accommodations.

Company Information:

Michaels fuels the joy of creativity with over 1,300 stores across North America, plus online presence. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and accessibility for all individuals, including those with disabilities. Contact Customer Care at for accommodations.

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