Family Support Worker

Family Support Worker -

The State Personnel System is an E-Verify employer.

Requisition No: 885481 Agency:
Children and Families

Working Title:

FAMILY SUPPORT WORKER -  Pay Plan:
Career Service Position Number:  Salary: 34,769. Posting Closing Date: 10/20/2026

This posting will be used to fill position vacancies in Career Service. Current employees will be compensated in accordance with the DCF salary policy. Monday-Friday, 8:00 am to 5:00 pm Occasional on-call, late nights, weekends, holidays.

What You Will Do:

In this position you will be responsible for assisting Child Protective Investigators, with providing support to children and their families receiving social services and benefits.

How You Will Make An Impact:

Assist investigators in maintaining caseload of families receiving social services. Assist clients in completing forms for services and benefits. Assist individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing. Provide materials to individuals and/or families about nutrition, infant development and parenting skills. Ensure immunizations and well-baby visits are received in a timely manner.

Assist individuals and/or families in learning how to access community services. Work with family to develop family support plan. Conduct interviews to collect household data in order to assist household members. Coordinate necessary transportation for families. Maintain and updates client files. Participate in trainings Make referrals for emergency ongoing services within the agency and to other agencies. Maintain liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.

Provide phone and client contact support. Perform related work as required.

Qualifications:

• High School Diploma.
• Must possess and maintain a valid driver's license.
• Must be able to work occasional on-call, late nights, weekends, holidays

Knowledge, Skills, and Abilities:

Knowledge of basic childcare practices. Knowledge of elderly care practices. Knowledge of principles and techniques of effective communication. Knowledge of community resources. Knowledge of program objectives. Knowledge of basic arithmetic. Skill in basic counseling techniques. Ability to assist clients in accessing community resource services. Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or childcare settings.

Ability to interview clients to identify needs. Ability to communicate effectively. Ability to plan, organize and coordinate work activities. Ability to establish and maintain working relationship with others.

Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
No state income tax for residents of Florida;
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions…