Sales Coordinator; On-Site, WI Local

About Nissha Medical Technologies
- New Richmond (Isometric Micro Molding Center of Excellence) Nissha Medical Technologies
- New Richmond is home to the Isometric Micro Molding Center of Excellence, where highly skilled teams take pride in solving some of the most challenging manufacturing problems in medical technology. Located in New Richmond, Wisconsin, this campus brings together deep expertise in micro molding, precision tooling, and micro automated assembly to support devices where precision, reliability, and miniaturization truly matter.

Our New Richmond team plays a critical role in helping customers turn complex ideas into scalable, manufacturable solutions for applications such as drug delivery, surgical robotics, diagnostics, and minimally invasive devices. Collaboration is at the heart of how we work, engineers, toolmakers, operators, and quality professionals work side by side to push boundaries, improve processes, and continuously raise the bar.

As part of Nissha Medical Technologies, the New Richmond site combines the agility and hands‑on culture of a specialized center of excellence with the resources and global reach of a worldwide CDMO. Nissha Medical Technologies is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly held Japanese company headquartered in Kyoto, Japan (TSE: 7915).

Together, our teams are united by a shared commitment to craftsmanship, innovation, and making a meaningful impact on healthcare.

• Responds to customer and internal departments within 24 hours and provides proactive customer follow-up.
• Communicates clearly, concisely, and professionally via email, telephone, written or in person communication.
• Manages the inbox and responses for o and
• Maintains strong customer relationships to ensure continued mutual success.
• Can effectively communicate and present our unique solutions to meet customer needs and secure new business.
• Develops effective customer service procedures and develops, monitors, reports and communicates customer satisfaction goals.

• Inputs data with accuracy and utmost attention to detail and with a sense of urgency.
• Responsible for internal sales process of new customer setup, new part setup, PO entry, setup and timely completion and review of feedback for contract review work flow tasks, and Epicor project creation and management.
• Conducts order entry ensuring purchase orders match quotations and are entered completely and correctly into Epicor. When a purchase order does not match the quotation, the Sales Coordinator works with the customer to update their purchase order before it is entered.
• Serves as subject matter expert in Epicor (ERP) and Hub Spot (CRM) systems for the Sales Department.
• Manages customer portals.
• Organize forecasting, blanket PO, and capacity planning from the forecast.
• Organize monthly T&M by working with the Project Engineers and submit to Accounts Receivable.
• Organize with the Sales Team the timely completion and execution of contractual agreements (non‑disclosure, indemnification, master supply, etc.).

• Proactive and creative in solving problems. Resolves customer issues, concerns or complaints and implements solutions that meet customer expectations.
• Supports non‑routine and difficult inquiries from customers by engaging with the full team.
• Improve customer satisfaction by proactively identifying patterns of problems and barriers to solutions. Provides insight to resolve problems.

• Responsible…