PT Optical Sales Associate

About the Role

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on-the-job training and certification opportunities.

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Part‑time Optical Sales Associate to join our team in New Richmond, WI. On The Job Training Provided, No Experience Necessary. Taking Care of our teams who take Care of our Patients.

• Competitive wages & sales incentives
• Volunteer pay
• Sick pay:
  Eligible teammates accrue sick leave per state law
• 401(k) with match and vested at 100%
• Employee assistance program
• On‑the‑job training & certification
• Teammate recognition program
• Teammate discounts on eyewear and contact lenses

Provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Complete pre‑screening activities prior to patient exams. Prepare work orders for the Optical Lab. Process medical billing information. Maintain frame inventory.

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings, and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove, and care for their contact lenses
• Assist the optometrist with case histories and screenings

• Maintain a complete knowledge of third‑party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for the Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

• High school graduate or equivalent
• Maintain license as required by state
• To become certified, teammate must complete Shopko OCE certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

• Effective communication at all levels within the organization through written and two‑way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10–20 pounds
• Ability to see (near, distance, color, and depth perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Sales and Business Development
• Industry: Wellness and Fitness Services