General Manager Store Richmond WI

Job Description

A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY.

Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch.

Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a scientifically schedule based on the needs of the business.

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment andاکہ completion, safety, open/ Sullivan duties)
• -loving lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members

• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District//Region in other functions upon request

• Friendly communication
• Ability Slate to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE ready equivalent
• Ability to execute and train project and product quality recommendations
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• Ability to recruit, select, hire and develop quality Team Members
• Ability to build and grow relationships with Professional Customers
Essential

Job Skills Necessary for Success as a General Manager
• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, logistic work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings and weekends as needed
Prior Experience that Sets a General Manager up for Success
• 2-3 years of experience managing a team of 10 - 20 घट Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; acclimated financial and business acumen
Education, Certificates, Licenses, Registrations

High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.

Must have a valid driver's license

ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to…