Regional Operations Lead

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JLL - Regional Operations Lead (M3)
What this job involves:
The Regional Operations Lead serves as JLL's senior operational representative for a defined geographic region within the Intel account, accountable for overall operational performance across multiple sites. This leadership role ensures the safe, compliant, and consistent delivery of Integrated Facilities Management (IFM) services while delivering an exceptional client experience. The position requires building trusted executive relationships with Intel REWS stakeholders, leading multi-disciplinary teams across Soft Services, Hard Services, Engineering, Workplace Experience, Projects interfaces and Business Operations, and driving a culture focused on safety, customer experience and operational excellence.

The Regional Operations Lead partners closely with Intel regional leadership to deliver operational excellence, financial performance, continuous improvement and strategic initiatives.

Your day-to-day tasks will include:

Serving as JLL's primary operational leader and escalation point for the assigned Intel region, building trusted executive relationships with RWS Intel regional leadership and leading regional operational governance meetings

Providing overall leadership across all IFM operations, ensuring consistent execution of the Account Operating Model and delivering services in accordance with the Statement of Work and contractual KPIsCreating and maintaining a strong safety culture by leading Serious Injury and Fatality (SIF) prevention initiatives, ensuring compliance with regulatory and client safety requirements, and personally leading investigations of significant incidents

Owning regional P&L performance, delivering budget commitments, driving productivity and efficiency improvements, managing forecasting and financial reporting, and identifying opportunities for savings and value creation

Leading and developing Regional Facilities Managers, Engineering Managers and operational leaders while building succession plans, driving engagement, performance and talent development, and promoting an inclusive, high-performance culture

Driving continuous improvement through implementation of regional initiatives, standardization of processes, identification of automation and technology opportunities, and sharing best practices across the Intel account

Ensuring strategic supplier performance, contractual compliance, audit readiness, regulatory compliance, and leading operational reviews while maintaining risk registers

Physical Demands and Work Environment:

Multi-site travel required across assigned geographic region

Work environment includes corporate office settings and manufacturing/mission-critical facilities

May require visits to active construction sites, mechanical rooms, and industrial facilities

Extended periods reviewing operational data and conducting meetings

Ability to respond to operational emergencies and incidents outside standard business hours

May require personal protective equipment (PPE) when visiting certain operational areas

Required Qualifications:

8+ years of leadership experience within Integrated Facilities Management, Manufacturing Operations, Engineering Operations or Corporate Real Estate Demonstrated experience leading multi-site operations with accountability for overall performance

Proven experience managing large operational teams and developing leadership talent

Experience working within complex manufacturing or mission-critical environments

Strong financial and commercial acumen with P&L management experience

Demonstrated client relationship management at senior/executive level with ability to build trusted partnerships

Proven track record leading organizational change and driving operational excellence initiatives

Preferred Qualifications:

Experience in semiconductor, pharmaceutical or other highly regulated manufacturing environments

Previous Intel experience (either client-side or…