ServiceNow Business Process Consultant; BPC​/Source-to- Functional Lead

Business Process Consultant (BPC) / Source-to-Pay Functional Lead

Remote role

Our Fortune 100 client, a leading system integrator, is seeking a Business Process Consultant (BPC) / Source-to-Pay Functional Lead to drive business process design and functional implementation for a global enterprise information management and secure storage services company. This fully remote role will serve as the bridge between business stakeholders and technical teams, focusing on optimizing Source-to-Pay processes and ensuring successful adoption of the Service Now SPO solution.

You will play a key role in leading discovery workshops, gathering and validating business requirements, defining future-state procurement processes, and translating requirements into actionable functional specifications. You will also advise on Service Now SPO best practices, support testing, training, and change management, and partner with architects and developers to ensure solutions meet business objectives. This is an opportunity to make a significant impact on global operations and process standardization for a major enterprise client.

• Lead discovery workshops and business process review sessions with stakeholders
• Gather, document, and validate business requirements for Source-to-Pay processes
• Define and design future-state procurement and Source-to-Pay workflows
• Translate business requirements into functional specifications and user stories
• Advise stakeholders on Service Now SPO capabilities and best practices
• Support testing, user acceptance, training, and change management activities
• Collaborate with architects and developers to ensure solutions align with business objectives
• Identify and recommend opportunities for process optimization and standardization across global operations

• 5+ years of experience in procurement, sourcing, supplier management, or Source-to-Pay transformations
• Experience as a Functional Lead, Business Process Consultant, Product Owner, or Process Consultant on Service Now implementations
• Strong understanding of procurement operations, sourcing events, supplier onboarding, contracts, and purchasing workflows
• Experience facilitating workshops with executive and operational stakeholders
• Ability to document requirements, process flows, and future-state designs
• Prior Service Now SPO implementation experience (preferred)
• Service Now SPO badge/certification (preferred)
• Experience supporting multinational deployments (preferred)
• Background in consulting, transformation, or business process optimization initiatives (preferred)
• Familiarity with Oracle procurement or ERP platforms (preferred)

• 401(k) Matching Plan
• Medical, Dental & Vision Plans
• Relationship-Driven Career Support
• 6 Paid Holidays
• Regular Engagement Check-Ins
• Health Savings Account, Dependent Care FSA, and supplemental coverage options
• Paid time off, sick time, and paid company holidays
• Employee Assistance Program (EAP) with virtual counseling, financial and legal services, and life coaching

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack.

We offer flexible hiring models, including…