Customer Account Representative

Customer Account Representative — Windings, Inc. — New Ulm, MN (onsite)

Salary Range: $55,000 - $65,000

The Customer Account Representative is the primary point of contact for our customers, ensuring their needs are met while fostering strong, lasting relationships. This role involves managing orders, troubleshooting issues, and coordinating with internal teams to provide timely and accurate solutions. Responsibilities may include order processing, forecasting, long-term agreement management, blanket order oversight, schedule adjustments, print changes, and facilitating product line transfers between manufacturing facilities.

• Serve as the main point of contact for assigned customer accounts.
• Respond promptly and professionally to inquiries, concerns, and requests.

• Maintain accurate records and manage customer orders efficiently.
• Oversee long‑term agreements, blanket orders, and forecasting activities.
• Support product transfers between Windings manufacturing facilities in the U.S. and Mexico.
• Process customer requests such as order expedites, pushouts, or changes.
• Assist team members with customer visits as needed.

• Address customer complaints with professionalism and empathy.
• Balance company policies with customer needs to find mutually beneficial solutions.
• Coordinate cross‑functional efforts to resolve emerging issues accurately and efficiently.

• Identify opportunities to promote additional products and services to existing clients.
• Collect and relay customer feedback to relevant departments to support product and process improvements.

• Minimum of 3 years of customer service experience, preferably in a manufacturing environment.
• Bachelor's degree or equivalent experience preferred.

• Strong verbal and written communication skills.
• Ability to manage multiple assignments and meet deadlines in a fast‑paced environment.
• Exceptional attention to detail, organization, and listening skills.
• Strong interpersonal skills with the ability to engage effectively at all levels of customer organization.
• Customer‑focused with a business‑minded approach.
• Demonstrated ability to work cross‑functionally and maintain professional relationships aligned with company values.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear.

The employee is frequently required to use hands and fingers to handle or feel; frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee is regularly required to stand and walk. Specific vision ability by this job includes close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Other Requirements: Because employees in this position must handle information covered by the International Trade and Arms Regulations (ITAR) and/or Export Administration Regulations (EAR), successful applicants will be: (1) required to verify their identity and their status as a U.S. citizen or national, U.S. lawful permanent resident, or person granted refugee or asylee status (or equivalent) in the U.S.; or (2) undergo additional steps, including but not limited to licensure from the Directorate of Defense Trade Controls (DDTC) in the Bureau of Political‑Military Affairs at the U.S. Department of State and/or the Bureau of Industry and Security (BIS) at the U.S. Department of Commerce.

Windings is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected Veteran status. We are committed to providing a workplace free of any discrimination or harassment.