Document Support Specialist

Document Support Specialist

Windings, Inc.
New Ulm, MN
$23.00 - $26.00/hour

A key resource to support and expand existing customer accounts by generating quotations and cost estimates for customers that promote the company’s goals for long-term growth and profitability. Primary responsibilities include cost analysis/rollup and generating quotation documentation as well as maintaining the engineering product development systems and records as needed.

• Prepare written quotations and estimates for parts typically not requiring technical review and specify:
  • Costing of product, tooling, engineering effort, and other items
  • Engineering specifications and assumptions
  • Estimated delivery timeline and associated schedules
• Develop proficiency with Windings’ CRM software, ensuring accurate and complete information is captured.
• Present quotes to sales team members and others and participate in the company’s sales process and operating management system.
• Provide direct engineering support in the areas of workflow documentation and creating initial manufacturing bill of materials and routes based on prints to be handed off to an engineer.
• Create and maintain stock codes for materials, fixtures, components or assemblies within Windings’ ERP system.
• Develop basic understanding of current production materials and processes.
• Ensure all activities are in compliance with all Quality System Requirements.
• Review and maintain documentation for accuracy, completeness, and clarity, and obtain necessary approvals before release.
• Organize and classify documents to ensure they are easily accessible and that the latest document and print versions are maintained.
• Implement measures to protect sensitive information and control access to documents.
• Provide assistance to users in understanding and using documentation systems, including answering questions, troubleshooting problems, and providing training.
• Develop and enforce documentation standards to ensure consistency and quality.
• Assist in maintaining electronic customer print files as required to be in compliance with ISO, AS9100 and other standards, including customer requirements.
• Lead efforts to implement company best practices and advise internal resources of critical client needs.
• Work closely with the operations and engineering teams to identify opportunities to reduce cost and lead times.
• Other duties, as assigned.

• Strong independent decision making, problem solving, and analytical ability to make on the spot decisions.
• Ability to handle a variety of assignments simultaneously and demonstrate a sense of urgency; able to work under pressure with multiple deadlines.
• Strong attention to detail and listening skills; able to communicate clearly and professionally, both verbally and in writing.
• Proficiency with the Microsoft Office suite required.
• Multi-level print reading and technical competence.
• A great work ethic and willingness to ethically do what needs to be done.
• Must exhibit a curious, positive, enthusiastic, and team-oriented approach in addition to the ability to be self-motivated when needed.
• Position may require up to 10% travel to customers and trade shows/conference to build relationships, network, develop, and promote the company.

• High school diploma or GED required.
• A technical degree or certification preferred.

• 1-2 years’ experience in manufacturing, design, or costing engineering, particularly electric machines and their components preferred.
• 1-2 years’ experience in technical writing for proposals/quotations or specifications related to product design and testing preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear.

The employee is frequently required to use hands and fingers to handle or feel; frequently lift…