Scheduling Representative

Scheduling Representative

Job Location s

US-NY-New York

Requisition

Category (Portal Searching)
Administrative

Business UnitEPS Canine

Company Overview:

Advance your career in security with Allied Universal Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact.

Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Position on site at our New York Office

Our canine group, under Allied Universal Enhanced Protection Services, is hiring a Scheduling Representative.

The Scheduling Representative will be responsible for all Scheduling and Administrative duties for their assigned clients. This individual will report to the Scheduling Manager. This position will also act as liaison for all other departments relevant to the scheduling and operations functions. This individual will also use advanced knowledge of the scheduling function to enhance the administrative aspects of the scheduling and operations functions.

This individual will be responsible for the coordination and communication between our front-line employees, the client and MSA management. The Scheduling and Operations Specialist will ensure that each shift and post is covered and will be prepared with contingency plans when we have exceptions. Due to complex nature of the role of Scheduling Representative, the incumbent must understand each post, the location of the post, the credentials needed to work at that post, and then have a facile knowledge of all of the Handlers/Operatives working within their region and know who has what credentials, who is available, where he/she is currently working, if they would be able to work an additional post, how long it would take to travel to there, if the amount of sniff time of the dog is within TSA limits, etc.

RESPONSIBILITIES:

Plan and communicate the weekly shifts to cover all posts in the assigned region

• Communicate and coordinate with management and our front-line employees to make adjustments when necessary due to changes in the schedule (client requests, call-outs, etc.)
• Use independent to determine optimal employee placement based on client needs; receive emergency service requests and negotiate with customer regarding service level and qualifications of personnel for assignment
• Maintain Scheduling database to ensure accurate information on the daily schedule is posted
• Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
• Address tardiness of employees and coordinating disciplinary actions with the relevant supervisors
• Address daily call outs and locate replacements for the shifts
• Coordinate daily schedule adjustments in a timely fashion
• Clear all "exceptions" to the schedule on a daily basis to ensure the weekly payroll records are correct by calling handlers/operatives, verifying data, etc., and documenting steps taken
• Collaborate with employees involved from both scheduling and additional departments to increase capabilities, resolve billing issues, satisfy customer complaints, etc.
• Enter employees/shifts into database with goal of having little to no overtime; manage overtime, non-billable, etc. so that it is explainable
• Work with Sales Department to determine ability to support prospective client requests; creatively find solutions without "adding more resources" being the only answer
• Provide input on staffing and recruitment needs, focused on specific areas, times, clients, etc. Build a case where and why additions to staff are needed using metrics, trends, etc.
• Primary contact for all assigned client sites as it pertains to Scheduling
• Maintain contact with field employees to ensure timely arrival, answering of post questions, and any additional information.
• Enter employees, hours and shifts into Scheduling database; maintain integrity of data, make corrections as necessary
• Recognize each post, the credentials required for each post, the handlers and/or operatives and the credentials each have, and be able to achieve maximum staffing levels with minimum overtime each and every week, regardless of additional requests made by clients, etc.
• Manage requests for PTO, military drills, illness, bereavement, etc. such that all posts are filled, schedules are published at least 2 weeks in advance, OT in minimized, non-billable is at a minimum, and employees receive an equitable distribution of the hours available; be willing to have work audited at a later date and be able to explain rationale why decisions were made
• Cooperate with any and all requests for information when dealing with…