Office Services Associate-Print JO

Position: Office Services Associate-Print JO-2601-565893
The Office Services Associate plays a key role in delivering a high-touch, service-driven experience for guests and internal clients. This position supports guest relations, mail services, print and reprographics, and ongoing training initiatives. The ideal candidate is professional, detail-oriented, and proactive, with a strong commitment to hospitality and operational excellence in a corporate environment.

Pay Range: $22-$24/hr.

Shift: 10:00AM-7:00PM

Key Responsibilities

Guest Relations

• Develop and maintain positive relationships with regular guests, recognizing and acknowledging loyalty through personalized interactions.
• Engage with guests throughout their visit, soliciting feedback and proactively addressing concerns to ensure a positive experience.
• Identify opportunities to enhance the guest experience through additional services, amenities, or solutions aligned with client needs.

Guest Experience

• Provide a warm, professional, and personalized welcome to all guests, creating a strong first impression that reflects the organization's service standards.
• Anticipate guest needs and preferences, offering thoughtful assistance and recommendations when appropriate.
• Respond to guest inquiries, concerns, and special requests promptly and professionally, ensuring timely resolution and appropriate follow-up.
• Monitor guest feedback and service trends, identifying opportunities for continuous improvement and elevating overall service quality.

Mail Services

• Support daily mail operations, including accurate sorting and distribution of interoffice mail and completion of scheduled internal mail runs.
• Operate postage and mailing equipment to process outgoing mail efficiently and accurately.
• Prepare and manage specialized outgoing mail such as certified or registered mail, and collect outgoing items from designated internal locations.

Print & Reprographics

• Perform print and copy services, ensuring accuracy, quality control, and proper documentation through record logs.
• Complete finishing tasks such as binding, hole punching, stapling, and basic copier maintenance.
• Reproduce CD/DVD materials as requested or as part of imaging and document production projects.

Training & Development

• Participate in required training programs to maintain proficiency and expand knowledge related to office services and client support.
• Utilize internal learning platforms, including Cornerstone, to support continuous professional development and role readiness.

Qualifications

• Prior experience in office services, hospitality, guest services, or administrative support preferred.
• Strong customer service skills with a polished, professional demeanor.
• Ability to multitask, prioritize requests, and work effectively in a fast-paced corporate environment.
• Proficiency with basic office equipment and technology, including copiers, printers, and mailing systems.
• Excellent communication, organizational, and attention-to-detail skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

Internal candidates only:
The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.