AR Collections Specialist

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As an Accounts Receivable & Collections Specialist, you will play a key role in managing the company's accounts receivable portfolio. Based in the Finance organization and reporting to the VP of Finance Operations, you will handle both residential and commercial customer accounts. Your responsibilities include ensuring timely collection of outstanding payments, resolving billing disputes, and maintaining strong relationships with our customers to support financial stability and consistent cash flow.

• Accounts Receivable Management
  • Oversee the timely collection of outstanding invoices for both residential and commercial customers.
  • Review and update customer accounts, ensuring accurate records of payments, credits, and outstanding balances.
  • Monitor accounts aging reports and prioritize collections efforts based on account status.
• Collections & Follow‑up
  • Contact residential and commercial customers via phone, email, or written correspondence to follow up on overdue payments.
  • Negotiate payment terms and solutions with customers, ensuring compliance with company policies and maintaining customer relationships.
  • Work closely with sales, customer service, and legal teams to resolve any billing discrepancies or payment issues.
• Reporting & Documentation
  • Maintain accurate records of all collection activity and ensure that documentation is complete and up to date.
  • Prepare regular AR aging reports and assist in forecasting cash‑flow needs.
  • Report on collection metrics and KPIs to management to ensure goals are met.
• Customer Relations & Dispute Resolution
  • Handle customer inquiries related to billing, payment issues, and disputes, ensuring a high level of customer satisfaction.
  • Collaborate with the customer service team to address and resolve complex customer concerns.
• Compliance & Process Improvement
  • Adhere to company policies and legal requirements for collections and credit management.
  • Identify opportunities to streamline AR and collections processes to improve efficiency and reduce days sales outstanding (DSO).

• 5+ years of experience in accounts receivable, collections, or related roles with a strong focus on residential and commercial accounts.
• Excellent verbal and written communication skills, with the ability to negotiate effectively and professionally with customers.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
• Proficiency with specialized billing software known as Rev.io.
• Exposure to commercial software (e.g., Quick Books Online, Salesforce, and Microsoft Office Suite).
• Solid understanding of credit and collections policies, procedures, and regulations.
• Strong problem‑solving skills and the ability to handle difficult customer situations with tact and professionalism.
• Ability to work independently and as part of a team in a fast‑paced environment.

• Experience in the telecommunications or broadband industry.
• Familiarity with commercial credit assessments and large‑scale account management.

• Strength to lift a 50‑pound object without assistance, and items weighing up to 150 pounds with assistance.
• Coordination and equilibrium sufficient to climb a ladder and maintain balance while pulling cable.
• Sight sufficient to read computer screens and standard computer printouts; may involve extensive VDT exposure and visual color discrimination to distinguish wire color codes and schematic drawings.
• Hearing, speech, sight, and physical dexterity sufficient to function in a typical office environment.
• Coordinated, skillful movements of fingers, hands and arms to operate a computer keyboard; may require hand/eye coordination for semi‑skilled movements, such as taking apart casings, installing parts, and reconnecting computers.
• Strength and dexterity to crawl, kneel, crouch, twist, or reach working with assigned systems.
• Manual and finger dexterity sufficient to work with hands in close tolerances and to handle extremely small electronic components.
• Strength, mobility and dexterity to use small hand and power tools as necessary and to climb or crawl to install equipment in areas of close tolerance.

• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short‑ and Long‑Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings
• Employee Assistance Program
• Time Off and Holidays

• Mid‑Senior level

• Full‑time

• Accounting/Auditing and Finance

• Telecommunications