Consultant; Client

The Opportunity

An exciting opportunity has become available to be part of our fast-growing team and to be a key part of the Client Solutions function. This role provides an outstanding opportunity to join a growing global integrated marketing advisory and will provide an ambitious individual with valuable experience for progression and development.

mediasense is a global, independent advisor that brings the clarity, connection and confidence modern marketers need to fuel growth. We help marketers eliminate waste and maximize the impact of their most significant investments  ambition is to define and own an entirely new category – recognized as the world’s most trusted, independent and impactful marketing advisor. We do this by elevating how clients operate, how agencies deliver, how platforms perform, and how all parts of the ecosystem connect.

Because progress doesn’t happen in isolation, it takes alignment, intelligence, and trust. That’s what we enable. That’s what we stand for. That’s Unified Marketing Intelligence.

mediasense is designed around how we help marketers optimize and transform through best‑in‑class structure and governance (Organization), partners and platforms (Ecosystem), governance and controls (Assurance), and measurement and effectiveness (Science). We have the proven ability to effectively support large, complex organizations and deliver multiple projects simultaneously. As evidenced through our strong track record with clients, we pride ourselves on the consistent high quality of service delivery and the ability to accelerate transformation and growth.

mediasense and has over 200 employees across London, New York, Singapore and New Delhi.
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This role is for a Consultant, based in New York.

Our Client Director has a key leadership role in our Client Solutions team, leading day‑to‑day client relationships to help them navigate the complexities in modern marketing. They lead the winning and delivering of projects across these areas:

• Organisation: e.g. marketer operating model and organisation design
• Ecosystem: e.g. helping marketers select their agency partners and other vendors
• Accountability: e.g. analysing agency and campaign data to track and improve performance

• Lead day‑to‑day client relationships, ensuring client contacts are engaged with regularly, on both live projects and broader industry topics
• Analyse and challenge client problems, turning ambiguous issues into actionable solutions, both within and outside of defined scopes
• Create and shape core client deliverables, demonstrating originality and critical thinking in e.g. writing workshop materials, industry POVs, pitch briefs, diagnostic assessments, client‑ready recommendations
• Work hands‑on with cross functional team to design and deliver high quality outputs (lead and drive the team, not just coordinate them) that have intellectual, analytical, and professional rigor and real‑world application
• Lead the preparation and presentation of insightful and relevant reports to senior client contacts
• Ensure project plans are in place, status calls (internal / external) are scheduled, team members are properly briefed, and meetings are documented and actioned
• Anticipate, raise and resolve issues with key client/agency contacts on our work (e.g. timeline/deliverables) or client/agency relationships, documenting and actioning conclusions
• Lead operational aspects of client relationships (e.g. proposals, fees, contracts, NDAs, invoicing schedules)
• Support and train junior team members across our business, helping them gain understanding of our processes and build confidence interacting with agencies and clients
• Promote other services to clients/targets, and participate in new business pitches, playing a key role in preparation and presentation of proposals that are specific to the client’s needs
• Actively contribute to the continuous updating of our library of services and credentials, and general knowledge sharing across the business

The ideal candidate will have the following:

• 10‑12+ years of experience in marketer,…