Director, Strategic Services

Director, Strategic Services – WorkBoardAI

Remote — U.S. Central or Eastern time zones preferred

Work Board is the pioneer in AI‑driven strategy execution solutions, empowering enterprises to align, measure, and achieve their most important outcomes. With our platform, organizations can operationalize strategy in real time, foster alignment across teams, and accelerate growth. Our customers include some of the world’s most innovative companies across technology, financial services, healthcare, and more. We’re backed by top‑tier investors and led by a diverse, mission‑driven team that’s passionate about redefining how organizations execute strategy  Work Board, you’ll have the opportunity to join a fast‑growing, category‑defining company where your work directly impacts how leaders shape the future.

The direct Work Board buyer is typically the CEO or GM of a business unit, and our platform is deployed to all employees under the P&L owner – giving the company an exceptionally large market opportunity. As the Director of Strategic Services, this role presents a rare opportunity to see first‑hand and influence how companies and teams formulate their strategic objectives, operationalize them to drive results, and make a tangible impact on employee engagement and business outcomes.

You will form strategic advisor relationships with C‑Level Executives, and coach their teams to define, communicate, and operationalize their results achievement. You will play a pivotal role in making strategic priorities relevant and meaningful at every level of the organization, and being a trusted advisor from pre to post sales. Your results expertise will enable our customers to increase the business results they realize from the Work Board platform over time.

As the Director of Strategic Services, you will provide prospective and new customers with expert advice on how to better execute strategy and maximize performance, drive an excellent platform launch and introduction process and serve as an active guide in the early stages of a customer's journey to define and achieve measurable value that increases over time. You will serve as a trusted advisor to senior leadership teams, aligning execution with long‑range and short‑range goals through scalable, data‑driven operating models and high‑impact enablement.

• You are business‑savvy and draw on your combination of real‑world experience and education to work seamlessly and fluently with leaders across a wide range of functional disciplines at large enterprises.
• You are a self‑starter with strong ownership skills, willing to support many customer accounts, deploying impactful strategies to accelerate our clients’ and Work Board’s growth.
• You have a strong interest and experience in strategy development, strategy deployment, and operating model optimization.
• A minimum of 10 years of work experience and ideally, experience at a strategy firm such as McKinsey, Bain, BCG, or a management consulting firm like PwC, Accenture, Deloitte, or Slalom.
• A plus if you have worked for a high‑growth B2B SaaS company.
• You have an arsenal of successful tactics for connecting business value to technology. You are genuine, warm, positive, engaging, and empathetic.
• Proven experience leading enterprise‑level implementation or consulting engagements, ideally in SaaS or strategy execution domains.
• Exceptional communication and storytelling skills; ability to influence at all levels of an organization.
• Passion for helping organizations achieve their best possible results.

• Leading executive conversations and working sessions.
• Deck creation, design, and graphical representation of complex concepts for executive‑level presentations.
• Leveraging your natural curiosity to quickly understand a client’s business while demonstrating tact and poise under pressure.
• Delivering exceptional customer experience and value to customers, demonstrated by successfully closing contract renewals and partnering with sales to identify and close expansion and new business opportunities.
• Communicating & listening with the ability to…