Service Desk Coordinator

Service Desk Coordinator

Join to apply for the Service Desk Coordinator role at Paul Mitchell Schools North Star Group
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Paul Mitchell Schools is seeking a qualified Service Desk Coordinator to join our family. With over 100 schools nationwide, we are growing fast. Our "One Size Fits All" and "Be Nice" culture creates a wonderful learning environment that attracts the most qualified staff. We offer top-tier education and opportunities for personal and communal growth through monthly team trainings, student clubs, activities, fashion shows, photo shoots, and more.

The Service Desk Coordinator is professional, has sales and service experience, and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals and follows all service desk systems to guide and support a smooth guest service flow in the classroom.

The ideal candidate will have previous sales experience and experience with guest service. He or she must be self‑motivated to set, meet, and exceed goals, and inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Skills in supervision, teamwork, documentation, and return on investment
• Solid work history with verifiable references
• Passion for the beauty industry
• Honesty and professionalism
• Previous cash management and balancing cash drawers
• Experience in handling high volume phone calls (preferred)

Paul Mitchell Schools is an equal opportunity employer.

Salary: $16 – $18 per hour.

Job Posted by Applicant Pro.