Spa Concierge

POSITION PURPOSE:

We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations, and ensuring a smooth and enjoyable spa experience. Playing a crucial role in maintaining the spa's reputation for excellence and creating a welcoming and relaxing atmosphere for guests.

ESSENTIAL FUNCTIONS AND DUTIES:

• Greet guests warmly upon arrival, provide an overview of spa services and facilities, and assist with check-in procedures.
• Answer phone calls, respond to emails, and handle inquiries regarding spa services, appointments, pricing, and availability.
• Provide personalized recommendations and assistance to guests based on their preferences, needs, and desired outcomes.
• Schedule spa treatments, massages, facials, and other services for guests, ensuring availability of therapists, treatment rooms, and equipment.
• Coordinate appointment times, confirmations, and reminders with guests via phone, email, or text message.
• Maintain an organized schedule of appointments, adjusting as needed to accommodate guest requests and preferences.
• Provide product recommendations, demonstrations, and information to guests, highlighting key features, benefits, and usage instructions.
• Maintain cleanliness and organization in the spa reception area, waiting lounge, and retail display areas, ensuring a neat and welcoming environment for guests.
• Monitor and replenish supplies, such as towels, robes, beverages, and reading materials, to meet guest needs and expectations.
• Build rapport with guests, establish positive relationships, and foster loyalty through attentive service, personalized attention, and follow-up communication.
• Collect guest feedback, comments, and suggestions to identify areas for improvement and enhance the overall guest experience.
• Handle guest complaints or concerns with professionalism, empathy, and a commitment to resolving issues to the guest's satisfaction.

KNOWLEDGE, EXPIERENCE AND SKILLS

• Previous experience in customer service, hospitality, or spa-related roles preferred.
• Excellent communication and interpersonal skills, with a friendly and outgoing demeanor.
• Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Knowledge of spa services, treatments, and products, or a willingness to learn and become familiar with them.
• Proficiency in computer software for appointment scheduling, email communication, and basic administrative tasks.
• Professional appearance and demeanor, with a commitment to upholding the spa's standards of excellence.
• Flexibility in scheduling, including evenings, weekends, and holidays, to accommodate guest appointments and business hours.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to move around the spa reception area, waiting lounge, and retail display areas to greet guests, assist with check-in procedures, and provide guidance.
• Walking and standing for extended periods during shifts to accommodate guest arrivals, appointments, and inquiries.
• Active listening skills to understand guest needs, preferences, and concerns, and
• provide appropriate assistance and recommendations.
• Occasionally lifting and carrying light items such as towels, robes, retail products, or paperwork to assist guests or replenish supplies.
• Transporting items between storage areas, retail shelves, and guest treatment rooms as needed.
• Maintaining a professional appearance and demeanor while representing the spa, including wearing appropriate attire and adhering to grooming standards.
• Presenting a welcoming and approachable demeanor to guests, fostering a positive and relaxing atmosphere in the spa environment.

POSITION PURPOSE:

We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations, and ensuring a smooth and enjoyable spa experience. Playing a crucial role in maintaining the spa's reputation for excellence and creating a welcoming and relaxing atmosphere for guests.

ESSENTIAL FUNCTIONS AND DUTIES:

• Greet guests warmly upon arrival, provide an overview of spa services and facilities, and assist with check-in procedures.
• Answer phone calls, respond to emails, and handle inquiries regarding spa services, appointments, pricing, and availability.
• Provide personalized recommendations and assistance to guests based on their preferences, needs, and desired outcomes.
• Schedule spa treatments, massages, facials, and other services for guests, ensuring availability of therapists, treatment rooms, and equipment.
• Coordinate appointment times, confirmations, and reminders with guests via phone, email, or text message.
• Maintain an organized schedule of…