Food & Merchandise Supervisor - Beacon Theatre

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.

In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at

Who are we hiring?

The Food & Merchandise supervisor is responsible for providing an exceptional guest experience throughout the Theatre by leading and directing front line colleagues overseeing the daily operation and maintenance of the stands, warehouse, retail stores, and portable locations within The Chicago Theatre. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards.

Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

What will you do?

* Accountable for daily supervision and leadership of front line colleagues in:
Food & Merchandise locations such as concession stands, kiosks and merchandise stores. Function as a role model by demonstrating a positive attitude and operate with high energy throughout the entire shift.

* Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals

* Assess, evaluate and coach front line colleagues.

* Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one)

* Manage the content and delivery of pre-shift meetings

* Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences

* Highly responsive to emergencies in a fast paced, time sensitive environment.

* Monitors Department of Health (DOH) regulations and city codes.

* Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.

* Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary.

* Train and develop staff.

* Recommend and enforce disciplinary actions as necessary.

* Act as a liaison between upper management and staff.

* Ensure all company policies and standards are being met.

What do you need to succeed?

* Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.

* The ideal candidate will have a minimum of 3-5 years' Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue. Bar & Merchandise sales management is desirable. Food operations/service preferred in accordance with NYC Board of Health regulations.

* Must have New York City Food Protection Certificate along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws.

* Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization

* Demonstrated experience completing reports and documenting staff performance is essential

* Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship

* Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group

* Comfortable with managing conflict and responding to customer problems with a sense of urgency

* Commitment to providing a high-quality…