Loan Processor Team Lead; Supervisor

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We are not reproducing the original boilerplate; this refined description focuses on the role details requested by Tomo.

Location: New York, NY

Reports To: Loan Processing Manager

Type: Full-Time;
Hybrid NYC (in office Mon-Wed, remote Thurs-Friday)

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping home buyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to home buyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, DST, NFX and Progressive, Tomo is poised to become one of the most valuable fintech startups of our generation.

At Tomo, we’re on a mission to make the home buying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.

• Oversee all aspects of the Corporate Loan Processing Team including pipeline management of the team, employee development, coaching, training, quality control checks and performance management.
• Respond to Corporate Loan Processing Team loan level and system questions with accuracy, in a timely manner.
• Manage an individual pipeline and perform a thorough review and analysis of borrower’s credit, income and assets as required by loan program before submitting the file to Underwriting.
• Perform quality control checks on the team’s files to identify any training needs.
• Assist the team by completing required loan submission, resubmission and closing checklists.
• Monitor the team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, and all mortgage related regulations ensuring SLAs and SOPs are met.
• Monitor performance metrics and provide regular feedback to team members.
• Maintain and update knowledge of loan products, policies, and regulations.
• Develop and implement strategies to increase loan approval timelines and customer satisfaction.
• Deep dive on NPS detractor responses
• Resolve escalated customer issues and complaints.
• Collaborate with other departments to streamline loan processing procedures.
• Analyze loan data and generate reports for senior management.

• Strong understanding of the mortgage lending process
• Proven track record of managing and leading a team
• Ability to handle a high volume of purchase applications simultaneously in a fast paced environment – on time close is very important to us
• Strong written and verbal communication with a phone-first mentality
• Strong performance in team environments
• A voice as to how we can improve our processes and tech
• Detail orientation with a strong focus on quality
• Superior customer centricity

• Minimum of 5 years of experience in the loan/financial industry, including leadership roles
• Experience with Byte Pro or other LOS platforms (e.g., Encompass)
• Familiarity with a variety of loan types:
  Conventional, FHA, VA, and Jumbo
• Strong knowledge of mortgage applications, credit reports, and financial verifications

• Career Growth
  :
  Explore multiple career paths across Tomo, including elite operational roles
• Competitive Pay & Benefits
  :
  Designed to support your whole self, in and out of work
• Equity Ownership
  :
  All teammates receive stock options—we win together
• Coaching & Mentorship
  :
  Learn from experienced leaders who are invested in your growth

Inclusive Culture: We celebrate diverse backgrounds, experiences, and perspectives. Whether your path into mortgage has been traditional or unique, you’ll find a place to thrive here.

Compensation: On Target Compensation for this role is $95,000 per year depending on performance. This includes both base salary and variable compensation. There is also potential to earn above this with top performance on the team!

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance and Sales

Industries: Technology, Information and Internet

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