Product Manager, Investment Team Support

Manager, Investment Team Support page is loaded## Manager, Investment Team Support locations:
New York, NYtime type:
Full time posted on:
Posted Yesterday job requisition :
R0011416

We are seeking a seasoned and proactive individual to join Investment Team Support to lead a high-performing function within the Public & Private Markets, with a primary, end-to-end focus on Blackrock’s Aladdin. This global role will serve as the primary operational partner and escalation point for all Investment Teams, including Equities, Fixed Income, Loans, Liquidity, and Multi-Asset strategies across workflows, data, controls, interfaces, and analytics.

This team is the operational front line, aligned to Investment Teams and Traders to provide high-touch support, proactively monitor servicing, and resolve front-to-back issues impacting execution, risk, performance attribution and reporting. The role centralizes Aladdin problem-solving, builds operating playbooks, and drives change management for platform and regulatory/process updates, partnering closely with Middle Office, Custodians, Brokers, Technology, Compliance, and Risk.

Responsibilities Include:

* Provide dedicated operational support to investment product/strategy across asset classes with end-to-end Aladdin ownership.
* Serve as operational oversight of portfolio-level data and controls for Investment Teams and Traders within the Aladdin ecosystem (orders, compliance, allocations, trades, positions, pricing, analytics, reconciliations, interfaces, and start-of-day publishing).
* Anticipate PM needs and resolve Aladdin-centric workflow issues; translate requirements into Aladdin configurations and controls.
* Lead incident management (triage, RCA, remediation, stakeholder communication) and post-incident trend analysis to strengthen Aladdin controls.
* Streamline operations and enhance controls using Aladdin data/technology; define KPIs/SLAs and publish actionable scorecards to senior management.
* Drive UAT, training, and adoption for Aladdin platform changes and regulatory/process transformations.
* Foster a culture of ownership, client focus, and continuous improvement; allocate resources to support changing priorities.
* Build deep relationships with PMs, Traders, Operations, Compliance, Technology, and Risk; represent investment teams in process, regulatory, and platform forums.
* Lead resolution efforts for operational issues with an Aladdin focus, working cross-functionally with Middle Office, Custodians, Brokers, Technology, and Compliance teams.
* Foster a culture of ownership, client focus, and continuous improvement across Aladdin-enabled workflows.
* Serve as a trusted advisor, ensuring investment teams receive timely, high-quality Aladdin support.
* Represent the voice of the investment teams in forums related to process improvement, regulatory change, and platform transformation.

Qualifications:

* 10+ years of experience in investment operations, front-office support, or middle office roles at a global asset manager or financial institution. (Buy Side experience is a must have)
* 5+ years of end-to-end Aladdin expertise across order management, compliance, trade lifecycle, positions/pricing, analytics, reconciliations, interfaces/integrations, and start-of-day publishing; complementary experience with CTM, WSO, GTSS, CLS, Bloomberg, and Fact Set.
* Ability to translate PM requirements into Aladdin configurations, workflows, and controls.
* Proven leadership running front-to-back support across multiple strategies and asset classes.
* Deep knowledge of investment vehicles including pooled funds, institutional mandates, and separately managed accounts (SMAs).
* Extensive experience with trade management workflows, regulatory reporting, incident oversight, and operational KPIs/SLAs; ability to define and publish Aladdin-centric scorecards.
* Experience with global standards, broker/custodian practices, and control frameworks; audit readiness and remediation in Aladdin-enabled workflows.
* Data-driven approach to identifying trends, managing performance, and enhancing operational resilience; advanced Excel and familiarity with SQL/BI tools (Tableau/Power BI) for KPI…