Retention Specialist

Overview

Salary $55,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Retention Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job retention follow-up and support.

Pathways for Access to Careers and Employment (PACE) Workforce Development Program focuses on maximizing education, training, and career exploration for participants so they can develop well‑rounded and adaptable skills that will position them for success across multiple industries and roles and connect them to employment that align with their interests and goals

• Focus on one‑on‑one outreach and follow‑up to ensure job retention which includes overseeing client activities and assisting with workshop schedules
• Accurately complete required documentation for enrollment including individualized assessment of work, family and personal development needs and opportunities
• Build professional one‑on‑one working relationships with clients to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed
• Encourage clients to participate in and follow through with planned activities as outlined in contract with funding agency including creating solutions to client attendance problems
• Maintain organized database of clients and keep detailed documentation of all contacts with clients as specified by contractor
• Share information with appropriate staff and/or funding agencies
• Provide consistent and comprehensive case management and follow‑up, ensuring that post‑placement contacts are made as required by specific contract including coordinating with client retention services and accommodating client work schedules
• Assist in the preparation of project reports as needed
• Help to ensure that positive outcomes and goals are met as required by contract
• Other opportunities as available

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer, and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Sales or marketing experience an asset
• A working knowledge of Microsoft Windows, Word, and Excel

• Bachelor’s degree or equivalent experience

  Bring your expertise to EDSI where you will be able to live our values every day:
  Show Up, Smile and Support!