Medical Order Processing Specialist

Job Title:

DME Order Processing Specialist

About us:

Parker Medical Supplies LLC is a small business in Wall Street, New York, NY. We are professional, agile, and our goal is to assist our patients with acquiring much-needed medical supplies. We work directly with CMS to stay in compliance and submit medical equipment to patients' Medicare policy and any secondary insurance plan.

Our work environment includes:

• Modern office setting
• Growth opportunities

Order Processing:

• Review and verify all incoming orders and documents.
• Confirm patient and insurance details using our verification system.
• Process orders accurately with our vendors.

Other Responsibilities:

• Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries, creating return labels, and mailing them out in a timely manner.
• Handle outbound calling to follow up with customers or provide updates on their requests.
• Analyze customer needs and provide appropriate solutions or recommendations.
• Maintain accurate and detailed records for CMS guidelines and policy requirements.
• Collaborate with other team members to resolve customer issues in a timely manner.
• Stay up-to-date on product knowledge and company policies to effectively assist customers.
• Travel to our office and other locations as required for training, meetings, or operational support.

• Previous experience in an insurance or DME customer service role is preferred.
• Understanding of Medicare compliant process and record-keeping process.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to think critically.
• Proficient computer skills, including experience with CRM software or similar systems.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Positive attitude and a desire to provide outstanding service to customers.
• Ability to work with minimal supervision after training is complete.
• 1–2 years of medical billing or DME order processing experience is preferred.

We offer competitive compensation, opportunities for career growth within our organization, and a range of benefits, including:

• Competitive salary
• Opportunity for advancement
• Paid time off

Job Type: Full-time. Pay:
From $23.00 per hour. Expected hours:
No more than 40 hours per week.

Schedule:

Day shift, Monday to Friday, 9-5.

Work Location:

Wall Street, New York, NY 10005 (Required). In-person attendance is required (no remote work).