Enrollment Manager

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As the largest privately held multispecialty medical group in the Bronx, Essen Health Care delivers high‑quality, compassionate, and accessible medical care to some of the most vulnerable and under‑served residents of New York State. Guided by a Population Health model, we offer urgent care, primary care, specialty services, nursing home staffing and care management across five integrated clinical divisions. Since our founding in 1999, we have expanded from a single primary‑care office to an umbrella organization providing services from women’s health to endocrinology, psychiatry and more, delivered via telehealth, in‑person visits, and the Essen House Calls in‑home program.

Enrollment Team Manager

2626 Halperin Avenue, Bronx, NY

Full‑Time

The Enrollment Team Manager will lead the strategy, performance, and operational excellence of the Intention Healthcare Call Center’s enrollment and census generation efforts. The role will oversee the patient enrollment team, ensuring accurate, timely, and efficient enrollment of patients into our programs, maintain compliance with all regulatory requirements, and optimize processes to enhance patient access and satisfaction.

• Accountable for achieving monthly and annual patient census targets, ensuring high‑quality engagement.
• Lead, mentor, and develop the enrollment team to achieve departmental and organizational goals.
• Oversee the patient enrollment process from intake to program assignment, ensuring accuracy and timeliness.
• Verify patient eligibility, insurance coverage, and required documentation.
• Collaborate with care teams, operations, and clinical staff to streamline enrollment and improve patient access.
• Monitor workflows, team performance, and key metrics to identify opportunities for process improvement.
• Maintain compliance with all federal, state, and payer requirements related to patient enrollment.
• Serve as the escalation point for complex enrollment issues and resolve them efficiently.
• Develop and maintain SOPs, training materials, and performance tracking tools for the enrollment team.
• Define, track, and analyze key performance indicators (KPIs) related to call volume, conversion rates, staff productivity, and overall census generation. Provide regular, data‑driven reports and actionable insights to senior leadership.
• Foster a positive, collaborative, and patient‑focused team culture.

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• Minimum 3–5 years of experience in patient enrollment, intake, or healthcare operations; at least 2 years in a supervisory or managerial role.
• Deep understanding of both inbound customer service and outbound patient/prospect engagement methodologies.
• Knowledge of patient eligibility, insurance verification, and enrollment processes.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and healthcare management systems.
• Ability to work on‑site and manage an in‑person team effectively.
• High level of professionalism, integrity, and attention to detail.

Essen Health Care is proud to be an equal‑opportunity employer and seeks candidates who are dedicated to serving an ethnically diverse population.