Front Office Supervisor

Be among the first 25 applicants (2 days ago)

Pay Rate
: $29.00–$31.00 per hour.

FLSD certification required; must be obtained within the first 6 months of hire.

• Assist guests in the check‑in and check‑out procedures, as well as throughout their stay.
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial matters—including credit card and cash transactions—securely, accurately, and with the utmost integrity.
• Anticipate guests’ needs and go out of your way to maximize the guest experience.
• Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment for our guests.
• Ensure the accurate and hospitable handling of guest reservation, check‑in, check‑out, and payment, including credit card and cash handling procedures.
• Maintain proficient administration of the hotel’s electronic reservation system.
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems.
• Ensure that all required documentation (daily reports, checklists, etc.) is completed in a timely manner.

• 2+ years’ experience working in a front desk, receptionist, or similar role.
• Love working with people and will go above and beyond for each guest’s needs.
• Work well with others and enjoy being part of a team.
• Excellent oral, written, and interpersonal communication skills.
• Not just a problem solver, but also a solution finder who will do anything to ensure the best experience for our guests.

Physically demanding position. Must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Little to no travel outside the property and surrounding area.

OTO Development is an industry‑leading hotel development and management company. It partners with the strongest brands in hospitality and owns and operates a portfolio of upscale, select‑service, extended‑stay, and lifestyle hotels across the United States.

Competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:
Front Office Supervisor
Department:
Property
Hourly

Reports to:

General Manager
Revised 6/11/25

Entry level

Full‑time

Other

Hospitality