Front Office Manager

Holiday Inn Express & Suites Albany
• Albany , GA , US

Posted a day ago

Assists the General Manager with the daily operations, primarily at the front desk. Assists in handling all aspects of Operations to ensure quality service to guests, fellow employees, vendors, and ownership. Handles many of the administrative duties of the front desk, including the following:

• Reports directly to the GM, followed by the Regional Director of Operations, and ownership
• Ensures that all FD staff are delivering the highest level of guest interaction and satisfaction
• Reviews required Audit Reports daily, assesses for mistakes, and corrects any problems ASAP
• Ensures Advance Deposits, No Shows, and 3rd parties are billed correctly on a daily basis, with support from the GM
• Works with GM and the front desk team to manage efficient check-in/check-out processes to drive room revenues, i.e., Perfect Sell Strategy, qualifying reservations, proper room assignments, proactively anticipating VIPs and members, etc.
• Responsible for the FD inventories and supply requests in this department

• Submit reports and checklist information in a timely manner to GM/ Ownership
• Become proficient with all computer systems and all reporting functions
• Understand that as demand fluctuates in the hotel with events group occupancy, scheduling is subject to change. Must be able and willing to work as needed to fit the needs of the hotel and team
• The position includes weekends, nights, audit shifts, and holidays if necessary
• Must be available at all times via cell phone or email
• Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by the corporate or supervisor in a cooperative and expeditious manner

$12 - $14 hourly

At Holiday Inn Express & Suites, Albany, our mission statement is simple:

“To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and respectful working environment."

What We Offer:

• A great environment! We pride ourselves on being one of the best places to work
• Better pay, while everyone else pays minimum wage, we have competitive wages 65% above standard in the area