Senior Global Mobility & Immigration Specialist

We are seeking a Senior Global Mobility & Immigration Specialist to join our People Operations team. In this role, you will be responsible for providing a seamless, "white glove" experience for our employees navigating immigration and relocation processes. You will manage cases from start to finish, acting as the primary point of contact and ensuring a smooth, supportive journey for our employees.

Your work will be crucial in helping our workforce scale globally while prioritizing the employee experience and adapting to a constantly evolving immigration landscape.

This position reports to the Senior Manager, People Operations and is on a hybrid work schedule. You will work from our West Village HQ with 2-3 in-office days per week.

Immigration Case Management

• Serve as the primary point of contact and trusted resource for employees and candidates on all immigration and visa-related inquiries.
• Manage the end-to-end preparation and execution of immigration petitions (e.g., H-1B, L-1, TN) and permanent residency applications (e.g., PERM, I-140) in close collaboration with People Partners, Talent Acquisition, and Legal.
• Act as a key liaison with external immigration counsel, ensuring cases are processed efficiently and employees are kept informed at every stage.
• Stay current on changes to U.S. and global immigration regulations, adapting processes and providing clear, flexible guidance to employees and internal partners.
• Maintain accurate, confidential, and compliant records. Keeping case status updated in internal systems, and ensuring audit-readiness and process integrity.

Relocation & Global Mobility

• Develop, communicate, and manage tailored relocation packages that support business objectives and employee needs
• Coordinate with third-party relocation vendors to provide a high-touch and seamless experience for relocating employees.
• Assist with the administration of relocation benefits, including monitoring the disbursement of funds and supporting compliance efforts in partnership with Finance.
• Provide guidance and support to employees on relocation logistics and processes, ensuring a positive transition.

Employee Experience & Operations

• Oversee complex case management across the U.S., Ireland, and other global markets, ensuring timeliness, compliance, and employee support throughout each lifecycle.
• Prioritize a positive employee experience by offering clear, compassionate, and timely communication throughout the immigration and mobility lifecycle.
• Collaborate with internal teams like People Partners, Talent Acquisition, and the business to ensure a holistic and well-coordinated approach to each case.
• Assess and optimize our current immigration and relocation programs, recommending scalable, future-ready solutions to meet evolving global needs.
• Identify opportunities to improve the employee experience, reduce risk, and propose solutions to optimize our operational workflows.

• • Support the People Operations team with high-priority projects and day-to-day operations as needed.
  • Contribute to shaping the strategy and deliverables of the People Operations function with a focus on global impact.

• 4-6 years of experience in an in-house or corporate setting, focused on U.S. and global immigration and relocation case management.
• Strong knowledge of various U.S. visa processes (e.g., H-1B, L-1, E-3, O-1) and green card procedures.
• Experience working directly with employees and external counsel to manage cases from initiation through final resolution.
• High attention to detail and strong organizational skills, with a proven ability to manage multiple cases simultaneously.
• Excellent communication and interpersonal skills, with a customer-service mindset and the ability to handle sensitive information with integrity.
• Demonstrated ability to work effectively in a fast-paced, high-volume environment.
• Experience with domestic and global relocation programs.
• Knowledge of immigration procedures in global markets, particularly Ireland.

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace…