Solutions Architect, ChatGPT Ecosystem

Location

New York City

Full time

Hybrid

Go To Market

• Zone A $280K – $345K
  • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre‑tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non‑birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non‑exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer‑paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at‑will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products.

The Solutions Architect team, part of Technical Success, is focused on enabling high‑impact and strategic customers and partners. They collaborate closely to resolve technical challenges, provide deep expertise, and co‑build innovative ecosystem experiences that highlight the broader advantages of partnering with OpenAI.

About the role

We’re hiring a Solutions Architect to help shape the next generation of OpenAI’s partner ecosystem in ChatGPT across applications and commerce. Acting as the dedicated technical resource for strategic partners, you’ll drive solution design and the co‑development of innovative experiences that highlight the full potential of our platform.

You’ll provide expert technical guidance while collaborating with Partnerships, Product, Engineering, and GTM teams, reporting into Technical Success.

This role is based in our SF or NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Deliver an exceptional partner experience by providing technical expertise, scoping use cases, and supporting the development of Apps in ChatGPT and commerce checkout experiences with technical stakeholders and strategic partners.

• Partner with our Partnerships team to design and support ecosystem integrations, ensuring technical feasibility and high‑impact launches.

• Guide partners on best practices for leveraging the OpenAI API and ChatGPT to create secure, scalable, and differentiated experiences.

• Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed.

• Create and maintain documentation, implementation guides, and FAQs for common partner requirements and technical challenges.

• Gather partner feedback and represent the voice of the ecosystem to internal teams, helping shape product…